Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 23, 2020 at 11:59 am #1262318
    Stefanie Braun
    Guest

    Hallo liebes Enfold- bzw Kriesi-Team,

    mein Kunde hat das Theme Enfold.
    Leider kommen wir an die typischen Enfold-Einstellungen (siehe Bild 1 im Anhang) nicht mehr über das Dashboard heran.
    Dies ist natürlich Essentiell für seine Arbeit.

    Wir haben in den letzten Wochen lediglich das WordPress auf Version 5.5.3 aktualisiert. Ob dies der Auslöser war, kann er leider nicht reproduzieren.

    Ich hoffe auf Eure schnelle Hilfe!

    Herzlichste Grüße
    Stefanie Braun

    November 23, 2020 at 12:39 pm #1262352
    Yigit

    Hey Stefanie,

    Thanks for contacting us!

    Please update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and flush cache. Updating the theme to the latest version would help :)
    You can then refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and insert Personal Token in Enfold theme options to receive auto updates in WP dashboard.

    If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

    Best regards,
    Yigit

    December 5, 2020 at 4:41 pm #1265193
    Stefanie Braun
    Guest

    Hello Yigit,

    Enfold runs with version 5.5.3. Unfortunately the problem persists …

    Thanks for your further help!
    Steffi

    December 6, 2020 at 8:46 pm #1265328
    Victoria

    Hi Stefanie Braun,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

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