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hello
when I add elements in the layout builder it doesn’t update on the preview page. I have removed cache on my browser and wordpress cache and my host has clarified that there is enough memory server-side for the site. Is this possibly an issue on the Enfold side ?hello
when I add elements in the layout builder it doesn’t update on the preview page. I have removed cache on my browser and wordpress cache and my host has clarified that there is enough memory server-side for the site. Is this possibly an issue on the Enfold side ?Hi gregcarrollLMG,
I don’t think it’s an Enfold issue but maybe a conflict.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
Nikko
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