Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 4, 2020 at 5:30 pm #1258351
    djcopywriter

    We’ve been using WooCommerce since early June. Starting in September, 16 orders remained at PENDING PAYMENT, despite money being received. We are using WooCommerce Clover Payment Gateway by Zaytech and PayPal for payment. How do we have WooCommerce return to closing out the payment after it’s been received? It doesn’t seem like the signal back is being received. This is causing tons of client grievances because they are expecting a product within a few days, and we thought we were still waiting for payment. We are checking manually now that we know there is a problem. We are on the latest version of Enfold, Woocommerce, and all plugins. We are hosted on GoDaddy Managed E-Commerce WordPress hosting.

    Is there a way to be notified of pending orders if they stay longer than a day in pending?

    November 4, 2020 at 7:43 pm #1258409
    Victoria

    Hey djcopywriter,

    You need to write to the plugins authors. The theme does not have any effect on the functionality and we cannot really heal you with this.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 16, 2020 at 9:06 pm #1260786
    djcopywriter

    https:/_______________.com/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js: jQuery.parseJSON requires a valid JSON string

    When I research this error, it says to check with theme builder, and that this could be causing the issue.
    HELP.

    November 18, 2020 at 5:04 am #1261199
    Rikard

    Hi,

    I would advise that you reach out to the plugin developers, as they should be in a better position to help you out with this. If you need further help from us, then please post admin WordPress login details in private.

    Best regards,
    Rikard

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