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Hi
Suddenly I was unable to login into wp-admin.
I arrived in some sort of login loop (returning to the login captcha).
So I tried to disable all plugins. No result.
So I tried to change to the default theme: solved.I updated the WordPress to version 5.5.2 and PHP to 7.3.23.
Then I updated the Enfold theme to the latest version (4.7.6.4) and activated the Enfold theme (no plugins).I was again unable to login to wordpress.
I have no idea why the theme conflicts with WordPress login. The site works well with Enfold.Can you please help me? For the moment the theme ‘Twenty Nineteen’ is active.
I know a lot of people using the Enfold theme and I want to know what is triggering this issue.
Many thanks
BartHey Bart,
The reCaptcha is not coming from the theme. It can be some plugin, or configured in WordPress or your hosting provider. Please check.
Best regards,
VictoriaHi Victoria
The reCaptcha is standard in all WordPress CMS. It’s part of WordPress.
All plugins are disabled.
The issue of not being able to login appears only when the Enfold theme is enabled. So there’s definitely a link between the issue of not being able to login and the Enfold theme being active in my opinion.Best regards,
BartHi Bart,
That functionality is not part of WordPress, it’s either a plugin or a feature added by your hosting provider, like Victoria pointed out. I get the same problem on my end, is Twentynineteen still the active theme? If to then the problem exists when that is active too.
Best regards,
RikardHi Rikard
The wordpress was installed by Softaculous (Cpanel). All these installs contain the reCaptcha before log in. This is no plugin we can deactivate.
I already installed a new WordPress via Softaculous, the same version as the one with the problem and with reCaptcha and activated the Enfold theme. No problem. I am able to login (with reCaptcha).
The problem with the currect version occurred suddendly. We have no idea what changed. The Enfold site was 95% ready for production. Now we cannot login after activation.
As all plugins are disabled, the problem should be in the configuration of the Enfold theme. But we do not know where because the problem occurred without making any modifications.Summary:
Same wordpress version with Enfold (new install) = no problem
Currect wordpress version without Enfold theme = no problem
Current wordpress version with Enfold theme activated: problemIs it possible to have a further look.
Many thanks!
BartHi Bart,
Thanks for the update. I can’t see how this is theme related, as the only two things which are involved here is the reCAPTCHA added by your host, and the login screen in WordPress. Enfold doesn’t alter any of those functionalities in any way. I’m not sure how we can help you out either, since it’s not even possible to login to your site?
Best regards,
RikardHi
At this moment you can login to the site via the credentials I’ve sent.
You can change the theme into Enfold en log off. When you try to login again you will see that it is not possible anymore.Best regards,
BartHi,
Thank you for the inquiry.
Is this a staging site? Can we deactivate the plugins temporarily via FTP? We will rename the plugins directory because it is possible that one of the plugins in combination with the theme is causing the issue.
Do you remember doing anything before this issue happens?
The reCaptcha is standard in all WordPress CMS. It’s part of WordPress.
Google reCAPTCHA is not a standard feature in WordPress, so it might be from a plugin, a custom snippet, or could be an option added by your host. Did you install the Contact Form 7 plugin? Adding the following snippet in the functions.php file should disable the CF7 recaptcha script.
remove_action( 'wp_enqueue_scripts', 'wpcf7_recaptcha_enqueue_scripts' );Best regards,
Ismael
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