Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 29, 2020 at 2:32 pm #1256731
    kesdeg

    I’m running a website using a child theme of Enfold 4.7.6.4

    WooCommerce version: 4.6.1
    WordPress version: 5.5.1
    PHP version: 7.3.23

    I have just done the latest update of Woocommerce and Enfold. Now, when I try and issue a partial refund to any of my customers, I can the error message that states:

    Remote ID for Parent Order not found.

    And the order doesn’t reflect the refund.

    However, on the payment portal (I use Stripe, the refund or partial refund has been issued back to the credit card). So that part of the system is working fine.

    This has only happened since the most recent update. Can you please investigate and advise of a solution.

    Thank you

    November 5, 2020 at 5:00 pm #1258660
    Yigit

    Hey,

    We are sorry for the late reply!

    I believe this is the first time we have received such report. Since it is not something we can easily to replicate on our installations, could you please temporarily switch to one of the default themes and check if issue persists?
    Also, have you contacted WooCommerce support? They might have better insight on what could be causing the issue.

    Best regards,
    Yigit

    November 5, 2020 at 5:16 pm #1258668
    kesdeg

    HI Yigit,

    There’s just been another update to Woocommerce which seems to solved the issue but thank you anyway.

    You can close this thread.

    Cheers
    kesdeg

    November 5, 2020 at 5:17 pm #1258670
    Yigit

    Hi,

    Great! Thanks for letting us know :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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