Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 27, 2020 at 7:42 pm #1256180
    adrianrm

    Hello!
    I hope you can help me. I’m trying to update my website, but the Layout Builder is not loading, it keeps showing the loading wheel.

    I have: Enfold 4.7.6.4, php 7.3, WordPress 5.51, and disabled all plugins, but the Layout Builder isn’t loading.

    Thanks

    October 28, 2020 at 5:55 pm #1256428
    adrianrm

    anyone? please? I really have to make some changes to the site.

    October 29, 2020 at 7:30 am #1256607
    Nikko

    Hi adrianrm,

    Thanks for giving us admin access.
    Can you roll back your live site to the previous version when it worked?
    Then setup a staging site where we can upgrade it to the latest version and try to troubleshoot it.
    Here’s a tutorial that’s easy to follow: https://themeisle.com/blog/wordpress-staging-site/
    I have actually checked on the issue and noticed that admin-ajax in the web console is returning a 404 and trying to isolate the issue might mess up your live site in the process.

    Best regards,
    Nikko

    October 29, 2020 at 6:38 pm #1256855
    adrianrm

    Hi Nikko!
    I created a clone of the site in https://restauranteelgaucho.com/wpstaging

    Thank you!

    October 29, 2020 at 6:50 pm #1256856
    adrianrm

    Here’s the acces to cPanel, in case you need it:

    • This reply was modified 5 years, 3 months ago by Nikko. Reason: security
    October 31, 2020 at 4:46 pm #1257244
    Nikko

    Hi adrianrm,

    Thanks for providing us admin access and cPanel access.
    I have increased max_execution_time from 30 to 180 and max_input_time from 60 to 180.
    In the web console it shows this issue:

    admin-ajax.php?_fs_blog_admin=true 404

    which normally it should only be:

    admin-ajax.php 200

    And searching for that query string, I found out that it’s in WP Review Slider Pro (Premium), can you try to disable them on the live site?
    Also, I noticed that after some time I’m getting blocked on both Cpanel and your site and getting this:

    This site can’t be reached

    Luckily, Opera has a built-in VPN which you can switch and allows me to have access again.
    If deactivating the plugin I mentioned doesn’t help with the issue, I would suggest contacting your hosting provider to help with the issue.

    Best regards,
    Nikko

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