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Hi ,
After updating to the newest Version of WP the customizer is no longer available.
…..Error-details below.
Am I the only one with these problems?
Thank you for your help.
SabineHi ingridbrauner,
Are you using PHP version 7.2? if yes, please upgrade to PHP 7.3
If not, please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoI changed the php Version to 7.4 but nothing happend.
It is only the test site.
But the “real” website has the same problem.Best Regards
SabineHi Sabine,
I tried to login using the credentials you gave, however I’m only getting this:
FEHLER: Falscher Nutzername oder Passwort.Best regards,
NikkoHi StudioArteimmagine,
Can you give us a link to your thread?
Also, please try what I recommended above which is to use PHP version 7.3 and also use the latest version of Enfold.
You can also check this thread: https://kriesi.at/support/topic/enfold-fatal-error-3/Best regards,
NikkoHi Nikko,
I started having problems 2 weeks ago after updating wordpress 5.5.1
I started a new topic: #1251095 – AVIA Layout Builder blocks won’t load after WordPress update
see https://teatronuovosalsomaggiore.com/wp-content/uploads/2020/10/Schermata-2020-10-08-alle-09.23.45.png
After your answers I gave you ftp access, cpanel access, … you tried to reload enfold theme in ftp but nothing changed.
you had no idea of what happened.On 16 october I opened another Enfold website (I have 13 buyed enfold theme) which I upgraded in September but never used after the upgrade.
I found the same problem: Failed to load plugin url: https://scuoladellinfanziasantantonio.it/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/static/admin/js/ls-admin-tinymce.js (see #1253195)
I couldn’t save pages and on the front office many thing are broken: https://scuoladellinfanziasantantonio.it/. (home page slider, mansory broken,…)
I tried to downgrade wordpress and enfold because it ‘s terrible for visitors (while in to https://teatronuovosalsomaggiore.com are broken bottons “scopri” and other simple elements) but the problem didn’t change. I haven’t a backup from august ;-(So I really need help also because I have updated in september my own website too (https: arteimmagine.it) and I don’t want to open the admin page because I fear to find the same problem.
Please, help me.
thanks
SilviaHi ingridbrauner,
Thanks for giving us admin access.
I have installed and activated File Manager (WP-Dateimanager) plugin which temporarily fixed the issue (you can deactivate it if you’re not using the Customizer)
Please update your site to the latest version (make sure to have a backup first) and once updated you should be able to use Customizer and totally remove the plugin I installed.@Silvia we’ll answer you on your thread.
Best regards,
Nikko
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