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  • #1253092

    I saw this posted but I couldn’t reply to it from moderator: Nikko and now I can’t see the admin menus…they’re blank. I’ve created one full Admin user and I’ve added the two sites and login credentials:

    Have you updated to Enfold 4.7.6.3? if not yet, please update it.
    If it’s already using that version and still not working, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Install and activate ” Temporary Login Without Password “.
    Go to ” Users > Temporary Logins ” on the left-side menu.
    Click ” Create New “.
    Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
    ( to be sure that we have enough time to debug ).
    Click ” Submit “.
    You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1253094
    This reply has been marked as private.
    #1253104
    This reply has been marked as private.
    #1253109

    All done….I disabled cache plugin, upgraded the themes in both sites again, then reenabled the cache and purged the site again and then clear cookies and history from my browser. That was the ticket…they’re all loading properly when I follow these steps. Thanks

    #1253309

    Hi rcano,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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