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  • October 11, 2020 at 11:43 am #1252043
    dccs52

    Upgraded to Version 4.7.6.4
    Advanced layout builder not appearing anywhere

    Disabled plugins, still no luck

    The pages show the shortcodes and display but can’t update the pages as the builder won’t show?

    No JS errors in dev tools either, Mystery?

    October 11, 2020 at 8:59 pm #1252101
    Victoria

    Hey dccs52,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 12, 2020 at 8:46 am #1252199
    dccs52

    Sure login in private box

    October 12, 2020 at 8:36 pm #1252350
    Victoria

    Hi dccs52,

    Can you please have the Appearance > Theme Editor enabled for now?

    It can be also that your security plugins are blocking it.

    Best regards,
    Victoria

    October 13, 2020 at 8:50 am #1252474
    dccs52

    Hi

    Enabled the theme editor as requested.

    Disabled security plugin > Layout editor still would not appear.

    Have disabled all plugins, and still issue is present.

    October 14, 2020 at 5:16 pm #1252804
    dccs52

    Hi

    I have solved this issue myself, thanks for looking.

    The issue seemed to lie in the custom name of the theme and use of that in the style.css

    I exported the settings before the below.

    I uploaded a new version of the theme, enabled that, imported the settings, hit save.

    Website working, and Advanced builder now working!

    October 16, 2020 at 2:56 pm #1253259
    Victoria

    Hi dccs52,

    Glad you got it working for you and thank you for sharing! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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Viewing 7 posts - 1 through 7 (of 7 total)
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