Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1250688

    Hello,

    My EVENTO account was blocked. How can I update enfold theme directly?
    Or How can I get latest version of ENFOLD to download and install manually?
    Thanks in advance

    #1251048

    Hey mansurijahir,

    Themeforest is the only place where you can download the theme unfortunately. Why was your account blocked?

    Best regards,
    Rikard

    #1251050

    It is related to a dispute with some other purchase.
    Then how do I change user or token or license in Enfold.
    Is there any way so that I can get an update.

    #1251303

    Hi,

    You can change the token under Enfold->Theme Update, but you can’t download the theme files unless you have access to your Themeforest account.

    Best regards,
    Rikard

    #1251309

    And how do I get the change token

    #1251312

    Getting this error

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: user-disabled
    username Errorcode 403 returned by Envato: Forbidden:
    – code: forbidden
    email Errorcode 403 returned by Envato: Forbidden:
    – code: forbidden
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1251524

    Hi mansurijahir,

    Here are the docs for you:

    I am afraid you either settle this issue with the Envato account or make another account and purchase the license again.

    Best regards,
    Victoria

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