Viewing 21 posts - 1 through 21 (of 21 total)
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  • #1247969

    Hello,

    Current versions:
    WP: 5.5
    Enfold 4.4
    PHP 7.4

    When I update the site to Enfold 4.7.6.3 it breaks how many of our pages look. I’d like to compare what is currently in production to the 4.4 download to assure no one prior to me has made changes directly to the theme. Can you provide a download link to this older version?

    Also any insight into why Learn Dash Course Pages may break with update?

    #1248191

    Hey zwalkcodes,

    Thanks for giving us admin access.
    For Enfold 4.4, please refer to my response in private content.
    I would suggest rolling back your live site to your last backup that worked.
    Also, please create a staging site where you can test the updates first before applying to your live site.
    Here’s a simple tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/
    Once you made updates there and see any issues, then please, give us temporary admin access to your staging site so we can look into it and try to help you.
    As for learndash issue, please check this thread: https://kriesi.at/support/topic/materials-in-learndash-not-visible-with-alb-activated-another-settings-problem/

    Best regards,
    Nikko

    #1248260

    Hi Niko,

    I appreciate the reply. This is my current staging site and it’s backed up so feel free to adjust if need be.

    I have the version 4.4, the current production one, and the latest enfold update installed in the themes folder so that you can switch between them by renaming the folders. I’ve attached access credentials in the private area below.

    Please let me know when you can take a look.

    It appears that all the course and module pages no longer look the same. Misaligned CSS, Heading sticking to top of page, Extra images showing up, etc.

    #1248662

    Hi zwalkcodes,

    Thanks, I have modified one course and one module (link in private content) and it seems to work properly.
    I just replaced the 1/1 Column to a Color Section and the 1st Color Section with column inside it, I added a 148px top padding.

    Best regards,
    Nikko

    #1248704

    Hi Nikko,

    Thank you. I recognized this as a possible solution but it means I’ll have to go through every single course page to adjust. I’m curious why it happened with the update and if this is indeed the only way to fix (it’s a lot of work!), I’d like to assure it doesn’t happen with every update of the theme.

    Kindly,
    Zach

    #1248708

    For instance –

    Look at these pages listed in private content.

    1) There are now double header images.
    2) The Lesson Progress [lms_topics] is no longer showing up as before. The breadcrumbs need adequate padding on both sides. (it seems to be this way on every module page)
    3) Top padding needed on main course name header – I added 150px on the sweetest love course but the rest seem like they need this adjustment too.

    If possible, I’d like to find the root cause of these breaks so that it does not happen with every theme update.

    Very much appreciate your help Nikko.

    #1248896

    Hi Zach,

    I don’t think there’s much change with the columns from Enfold 4.4 to the current version however since there are 3 factors that most likely affected it Enfold, WordPress and Learndash and the changes that come with it over time most likely caused it, I could not 100% guarantee that it would not happen again but I’m certain that our developers are trying their best to still make the page builder as compatible as possible with WordPress and plugins especially the major plugins.
    For the 3 things you listed, I tried to log in again with the credentials you gave, however, it does not seem to work now, please check.

    Best regards,
    Nikko

    #1248908

    Hi Nikko,

    Thank you. I cloned the server over to a different cloud host so it’s a new IP. See in private content.

    Please take a look and tell me what you think.

    On another note, is there any performance optimizations that can be made with the theme? Whether that mean disabling resource heavy features or anything else.

    Kindly,
    Zach

    #1249300

    Hi Zach,

    I tried to login even with the IP you gave but I’m still getting:

    ERROR: THE PASSWORD YOU ENTERED FOR THE USERNAME IS INCORRECT. LOST YOUR PASSWORD?

    Best regards,
    Nikko

    #1249807

    Hi Nikko –

    I re-added that admin account. It appears it dropped off when I switched the server over. Can you please send me the 10 prior versions to the latest? We have 100’s of (courses, modules, lessons, and posts) that this update broke and it’s too much work to go through them all to adjust the layout builder with padding etc.

    I’d like to try prior versions until the issue goes away so I will have a good idea of which update caused it.

    Very much appreciate your help on this.

    #1249837

    Hi zwalkcodes,

    The previous versions of Enfold is in private content, please check.
    As for the following questions:
    1) There are now double header images.
    I have checked the backend and there are 2 Color Sections with background images, the memberium shortcodes you have only takes effect on the inside of the color section.

    2) The Lesson Progress [lms_topics] is no longer showing up as before. The breadcrumbs need adequate padding on both sides. (it seems to be this way on every module page)
    Is [lms_topic] shortcode from learndash? I don’t see it in https://www.uncannyowl.com/knowledge-base/learndash-shortcodes/ however I could see the Learn Progress text above that is generated by it.

    3) Top padding needed on main course name header – I added 150px on the sweetest love course but the rest seem like they need this adjustment too.
    Yes, it would need adjustment on it.

    Best regards,
    Nikko

    #1249845

    Hello Nikko, unfortunately i have the same problem, after the update the site break. I have rolling back to previous working backup but now i cant login, i receive a message about HTP ERROR 500. Looking at the logs there are several warnings and errors.
    I am using PHP Version 7.4.10
    Theme: Enfold Version: 4.4.1
    Installed: enfold AviaFramework Version: 4.7
    AviaBuilder Version: 0.9.5 aviaElement
    Manager Version: 1.0.1 ML:512-PU:10-PLA:7 WP:5.1.6
    What can i do?
    Please help
    Thanks in advance
    —————————————————————————
    2020-09-30 13:01:51 Warning 62.169.227.187 mod_fcgid: stderr: PHP Warning: Creating default object from empty value in /var/www/vhosts/pieriahotels.gr/pieriki-anaptixiaki.gr/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28, referer: https://pieriki-anaptixiaki.gr/

    2020-09-30 13:02:07 Error 62.169.227.187 500 GET /wp-admin/admin-ajax.php?action=wpfc_delete_current_page_cache&path=%2Fekt-clld-leader%2F&nonce=87f4429c55&_=1601460111333 HTTP/1.0

    2020-09-30 13:05:59 Error 62.169.227.187 500 GET /wp-admin/ HTTP/1.0

    2020-09-30 13:06:01 Warning 94.130.201.7 mod_fcgid: stderr: PHP Warning: Creating default object from empty value in /var/www/vhosts/pieriahotels.gr/pieriki-anaptixiaki.gr/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28, referer: https://pieriki-anaptixiaki.gr/wp-cron.php?doing_wp_cron=1601460360.4570529460906982421875

    2020-09-30 13:13:16 Error 114.119.149.171 404 GET /%CE%B5%CF%80%CE%B9%CE%BA%CE%BF%CE%B9%CE%BD%CF%89%CE%BD%CE%B9%CE%B1 HTTP/1.0

    2020-09-30 13:13:16 Warning 114.119.149.171 mod_fcgid: stderr: PHP Warning: Creating default object from empty value in /var/www/vhosts/pieriahotels.gr/pieriki-anaptixiaki.gr/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28

    #1249969

    Hi Nikko,

    lms_topic is created in functions.php of our child theme. Can you also give me the ten major version releases after 4.4?

    Thank you,
    Zach

    #1250213

    Hi stamjoe1,

    Please change your PHP version to 7.3 and check if it helps. Most people that have this issue is fixed by switching to this version.

    Best regards,
    Nikko

    #1250214

    Hi Zach,

    Thanks.
    For the next versions of Enfold after 4.4, please check the private content.

    Best regards,
    Nikko

    #1250336

    Hello Nikko, i ve changed the php to 7.3 but still getting the HTP ERROR 500 when i am trying to login.
    Please help me out
    Thanks

    #1250689

    Hi stamjoe1,

    I apologize for the delayed response.
    Please give us FTP access to your site.

    Best regards,
    Nikko

    #1250774

    Hello Nikko
    thanks for your help FTP credentials in private.

    #1250803

    Hi stamjoe1,

    Thanks for giving us FTP access.
    Please try to check again your site.

    Best regards,
    Nikko

    #1250813

    Dear Nikko thank you very much for your help, its working fine….
    Is it updated to the newest version of Enfold?
    Is it safe to update to WordPress 5.5.1 ?
    Thanks again

    #1250857

    Hi stamjoe1,

    You’re welcome :)
    Yes, it’s updated however I would still recommend having a backup every time before doing an update just to be sure.
    Although Enfold is compatible with WordPress 5.5.1 but I can’t say for other plugins you might be using.

    Best regards,
    Nikko

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