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  • September 21, 2020 at 2:54 pm #1247370
    heijmansict

    Hello,

    Since the upgrade to the new theme Enfold all my pages will not working more. So if im going to a page, i can see the content. But when im clicking on the link to visit the page. I get a 500 error. You see also al the menu items, but it don’t working anymore.

    This is my site: http://www.dorpsraadudenhout.nl

    I hope that you can help me.

    Kind regards,

    Corné Heijmans

    September 22, 2020 at 5:20 am #1247515
    Nikko

    Hey heijmansict,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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