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  • #1245897

    So, I don’t know why, but when I go to Appearance > Customize > (Nothing shows up.- as shown in image below.) I purchased the theme, and input all the credentials and tokens. Installed both parent and child theme. Yet it seems to be broken. Please help!

    Screenshot of Customize Section thats not working

    • This topic was modified 4 years, 2 months ago by Jverie.
    #1246043

    Hey Jverie,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1246122

    Hi Nikko!

    I just did as you told me to, I have put in the information in the private content area! Thank you!

    #1246253

    Hi Jverie,

    Go to Users > Temporary Logins, then click on the Link (chain) icon on the right side.
    It should produce a link similar to the one in private content.

    Best regards,
    Nikko

    #1246405

    Hi Nikko!

    Gotcha, added the link below!

    Best Regards,
    Jverie

    #1246550

    Hi Jverie,

    Thanks for giving us admin access.
    Can you try to switch your PHP version from 7.1.1 to 7.3?

    Best regards,
    Nikko

    #1247273

    Hi Nikko,

    Yes I just updated it to PHP version 7.3.2

    (also extended the temporary login below in the private section.)

    Best Regards,
    Jverie

    #1247385

    Hi Jverie,

    Thanks, this file seems to be missing: /wp-admin/js/customize-controls.min.js
    Please try to re-install WordPress.

    Best regards,
    Nikko

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