Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • September 14, 2020 at 6:43 pm #1245803
    paso70

    the sticky-submenu menu no longer works well ..
    it doesn’t crash at the top of the page when scrolling down, I have updated the theme but it doesn’t work…

    if you scroll down the page you will encounter a section with the menu before it stopped at the top as soon as it touched the top

    September 15, 2020 at 2:34 pm #1246058
    Nikko

    Hey paso70,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    September 15, 2020 at 2:40 pm #1246060
    paso70

    ok .. created

    September 16, 2020 at 7:38 am #1246191
    Nikko

    Hi paso70,

    Thanks for giving us admin access.
    I have checked it with Health Check and Troubleshooting, it seems just switching from the Child theme to the Enfold theme makes it work.
    You can test it by doing the thing I mentioned, please check your child theme.

    Best regards,
    Nikko

    June 28, 2021 at 5:54 pm #1307805
    paso70

    it’s been a while but i still have this problem .. can you help me?…
    I tried to change the child theme but the problem remains

    June 29, 2021 at 6:04 am #1307856
    Nikko

    Hi paso70,

    Sure, please give us temporary admin access and we’ll try to check on it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    June 29, 2021 at 5:31 pm #1307980
    paso70

    ok thanks

    June 30, 2021 at 1:01 pm #1308114
    Nikko

    Hi paso70,

    I tried to check on the admin page but it says:

    Non hai il permesso di accedere a questa pagina.

    Also, I could see some js errors and still using 4.8.1, can you try to update to the latest version (please backup your site first).
    Also, please disable Javascript file merging and compression in Enfold > Performance and see if it helps.

    Best regards,
    Nikko

    June 30, 2021 at 1:08 pm #1308117
    paso70

    ok…
    updated theme

    see new login:

    June 30, 2021 at 1:10 pm #1308119
    paso70

    does not work…

    June 30, 2021 at 3:42 pm #1308158
    Nikko

    Hi paso70,

    Thanks for updating and giving us admin access.
    After further checking, I noticed that the main menu is removed on the top of the site which actually causes the fullwidth submenu not to stick.
    To fix it, I modified this file: themes/enfold/config-templatebuilder/avia-shortcodes/menu/menu.js
    Then commented out this code:

    if( burger_menu.is(":visible") )
{
    this.css({top: 'auto', position: 'absolute'}); fixed = false;
    return;
}

    Please clear the browser cache and review your site.

    Best regards,
    Nikko

    June 30, 2021 at 3:46 pm #1308160
    paso70

    now works!!!
    thank you !
    great assistance….

    June 30, 2021 at 3:48 pm #1308161
    Nikko

    Hi paso70,

    You’re welcome :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘sticky submenu no work’ is closed to new replies.