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Please help…
I have problem to edit a pages. Then i create a ticket with the visual composer and respond this:Hi Angello,
How are you today?
We received the email, thank you. I checked the changed on the server in your site, and they didn’t work. I believe the server PHP needs to be reset to the PHP settings changes being applied. You can ask it to the hosting support.
But I tested the pages you listed, and they are showing this error on the console:
GEThttp://www.getersa.com.gt/wp-content/themes/enfold/config-gutenberg/js/avia_blocks_front.js?ver=4.7.6.3[HTTP/1.1 404 Not Found 2795ms]I know the theme is in the last version, but something on it is not loading correctly. I recommend you to contact the theme support for the error indicated above.
I tested other pages too, those marked with Advanced Layout Builder, and the pages don’t load because they were produced in another page builder, named Avia (I believe it is the Enfold theme new page builder). You will not being able to edit these pages with Visual Composer due to the Avia content structure builder.
I tested a Home (Parallax) with the Avia page builder, but it loads Gutenberg editor instead, and if you try to activate the Avia page builder, it loads the builder below the Gutenberg editor. I tested it with Visual Composer deactivated, and the Enfold Avia page builder doesn’t work.
I believe this is coming from the theme. If I activate Twenty Nineteen on the site, I am able to load the pages inside Visual Composer, but it shows the Avia code instead of content. And I am able to edit and save the page (Home G) that you created with Visual Composer, with or without the Enfold theme. I am just afraid that your site performance doesn’t work well with the theme unless they fix the error with their files.
I just deactivated Visual Composer and activated theme Twenty Nineteen, but already returned everything as was before I started the troubleshooting.
I recommend you to contact the Enfold support team, explain to them that their page builder is crashing on your end and if there is any way to deactivate it, so you can use Visual Composer instead.
Let me know their answers and if you need further assistance with the site.
Have a nice day :)Best regards,
Michelle Paese
Customer Support Specialist
Visual Composer Support TeamHey Getersa,
Sorry for the late reply, the page builder in Enfold, the Advanced Layout Builder, is built into the core of the theme and can not be removed or replaced with another builder. We do not recommend other page builders nor do we expect them to work with Enfold, the Visual Composer is one such builder that doesn’t work with Enfold.Best regards,
MikeI am getting an error in the composer as well. When I open a page, the content in the editor does not load, I just get a spinning circle. Please advise
Hi dougmarranci,
The login details you posted are not working, please open a new thread and include working WordPress admin login details in private so that we can have a closer look at your site. If the problem you are having is with Visual Composer then we can’t provide support for that unfortunately.
Best regards,
Rikard
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