Getting access to theme support

Hi James,

Thanks for contacting us!
I tried to login using the credentials you gave however it returns:

Unknown username. Check again or try your email address.

You should be able to update in WP Dashboard > Enfold > Theme Update.
If there’s no token in Enter a valid Envato private token field, please request it from the one who purchased the theme.
The token should have the following permissions:

• View and search Envato sites (checked by default)
• View your Envato account username
• View your email address
• View your account profile details
• Download your purchased items
• Verify purchases of your item
• List purchases you’ve made

Best regards,
Nikko

Hi James,

Unfortunately, we can’t do that as we will be violating some policies by doing that.
If you purchased the theme, you will get lifetime updates but support is limited, it needs to be renewed to be extended.
However in your case, since you can’t reach the previous developer who has access to the account, I could only suggest purchasing a new one using your account or much better if it’s the owner of the site. Otherwise, please try to contact Envato support regarding the issue.

Best regards,
Nikko