Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 31, 2020 at 10:51 am #1242083
    jetsaveurs.com

    Hi,
    Since the last update made this weekend, we have two big problems on our site (jetsaveurs.com):
    -an error appears relating to the “setcookie” at the top of the screen
    – the slider is no longer the right size and hinders navigation
    Can you correct it as soon as possible as this greatly affects our business.
    Best Regards,
    Julien SYLVESTRE

    August 31, 2020 at 1:28 pm #1242171
    jetsaveurs.com

    the favicon is no longer visible either when it is selected in the dashboard…

    September 1, 2020 at 7:53 am #1242410
    Nikko

    Hi Julien,

    I tried to login with the credentials you gave however there’s an extra field: Code Google Authenticator
    If I check on my end (frontend) the setcookie error you mentioned isn’t appearing and the slider seems to be on the right size.
    Can you try to check using other browser or if in chrome in incognito mode? maybe it’s just a caching issue.

    Best regards,
    Nikko

    September 3, 2020 at 10:28 am #1243045
    jetsaveurs.com

    Hi,
    I just deactivated Google Authenticator, please let me know when you have corrected my concern so that I activate this Google security again.
    I confirm that I have tried with several browsers, in normal mode and also in private mode, the error does not appear immediately but only after several page changes, when you browse on 2 or 3 pages then the error appears it is really boring, for example when you are on homepage, clic on “plateaux-repas”.
    Thank you in advance for your help,
    Best regards
    Julien

    September 3, 2020 at 2:17 pm #1243099
    Nikko

    Hi jetsaveurs.com,

    I have accessed using the credentials you gave but it didn’t worked, after the 3rd attempt I got this error:

    ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.

    Best regards,
    Nikko

    September 3, 2020 at 6:02 pm #1243148
    jetsaveurs.com

    Ok sorry, please try now with this new password :

    September 4, 2020 at 10:57 am #1243270
    Nikko

    Hi jetsaveurs.com,

    Thanks, are you using PHP version 7.2? if yes, please upgrade to version 7.3.
    If not, please upgrade the account role to administrator so we can check further.

    Best regards,
    Nikko

    September 4, 2020 at 11:51 am #1243278
    jetsaveurs.com

    Hi,
    Ok now you are administrator, please correct the problem quickly as possible
    Thanks a lot

    September 4, 2020 at 1:02 pm #1243301
    Nikko

    Hi jetsaveurs.com,

    Thanks for giving us admin access.
    I have checked your site again and the error is not showing up on my end.
    You’re probably seeing a cached version. Please try to clear your browser cache or if you’re using chrome, try to use in Incognito mode.

    Best regards,
    Nikko

    September 4, 2020 at 2:28 pm #1243368
    jetsaveurs.com

    Thanks I ve change the version of php to 7.3, perhaps this change have correct the problem ?

    Thanks a lot for reactiv

    Have a good day

    September 4, 2020 at 3:22 pm #1243396
    Nikko

    Hi jetsaveurs.com,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

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