Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 30, 2020 at 3:51 pm #1241950
    mai

    Hi there,

    I do have a blog entry with a gallery included:
    [av_masonry_gallery ids='1176,1175,1174,1173,1172,1171,1134,1126,1125,1124,1123,1122,1121,1120,1119,1118,1117,1116,1115,1114,1113,1112,1111,1110,1109,1108,1107,1106,1105,1104' caption_elements='none' caption_styling='' caption_display='always' size='flex' orientation='' gap='large' columns='flexible' av-medium-columns='' av-small-columns='' av-mini-columns='' items='24' paginate='load_more' color='' custom_bg='' overlay_fx='active' animation='active' lazy_loading='disabled' container_links='active' link_dest='' id='' custom_class='' av_uid='av-33iidv']

    The “load more” text (in German “mehr laden”) does show up, but does not work in all browsers properly. The only one which really loads more pictures is Edge (testet with Version 85.0.564.41). But neither Chrome (Version 84.0.4147.135) nor Firefox (Version 80.0) is working. You can click on the text, but nothing happens.

    Any ideas why? Your help would be highly appreciated.

    Thank you!!!

    September 1, 2020 at 8:52 am #1242425
    Rikard

    Hey mai,

    Sorry for the problem, I see the same behaviour on my end using Chrome. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 1, 2020 at 5:28 pm #1242563
    mai

    Hi Rikard,

    Sorry, but I am not allowed to provide login data. I can copy any seetings or send you pictures of settings as long as you let me know what exactly you want to see..
    Thanks for your understanding!

    September 7, 2020 at 5:04 pm #1244030
    Victoria

    Hi mai,

    Best regards,
    Victoria

    September 7, 2020 at 7:05 pm #1244063
    mai
    This reply has been marked as private.
    September 8, 2020 at 6:03 pm #1244383
    Victoria

    Hi mai,

    Thank you, I can see the error now.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 8, 2020 at 6:12 pm #1244389
    mai

    Hi Victora,
    Sorry, but I still am not allowed to provide access to the backend. But of course I can provide any screenshot of settings. Just let me know what you would like to see.
    Thanks for your understanding…

    September 12, 2020 at 2:11 pm #1245341
    Mike

    Hi,
    Sorry for the late reply, and thanks for the link to your site. I tested your gallery load more button, but the only time it didn’t work for me was when I forgot to disable my adblocker, do you have an adblocker installed?
    I tested on:
    Firefox: 81.0b8 (64-bit) – Windows
    Chrome: 85.0.4183.102 (64-bit) – Windows & Mac
    Safari: 13.1.1 (15609.2.9.1.2) – Mac
    Edge: Version 85.0.564.51 (64-bit) – Windows
    I also tested this shortcode on my localhost and it also worked. I used your shortcode above and changed the IDs for my install and changed the number of items shown to 4, because I only had 8 IDs

    [av_masonry_gallery ids='2250,2249,2248,2247,2246,2245,2244,2211' caption_elements='none' caption_styling='' caption_display='always' size='flex' orientation='' gap='large' columns='flexible' av-medium-columns='' av-small-columns='' av-mini-columns='' items='4' paginate='load_more' color='' custom_bg='' overlay_fx='active' animation='active' lazy_loading='disabled' container_links='active' link_dest='' id='' custom_class='' av_uid='av-33iidv']

    Best regards,
    Mike

    September 12, 2020 at 2:20 pm #1245342
    mai

    Hi Mike,
    No adblocker installed.
    But the problem has also been confirmed by Victoria and Rikard. Thus I am glad that the site works on your end, but I still know that there still is a problem.
    Any ideas?
    Thanks!

    September 13, 2020 at 10:04 pm #1245548
    Mike

    Hi,
    Sorry for the late reply, yes I did see that Victoria and Rikard were able to see the error, yet I was unsure why a few days later I was able to test on two different machines and not recreate. Anyways I tested further with Chrome on Windows and found that sometimes, randomly, I see this error in the console (screenshot 1), which leads to this code (screenshot 2),and then if you click on “Load More” you get this error (screenshot 3).
    But this only seems to occur for me sometimes whether I clear my cache or not.
    So the first error seems to be key which seems to point to wpemojiSettings.
    Try disabling: Enfold Theme Options > Performance > Disable Emoji/Smiley Support
    I also assume you tried to disable your plugins and any custom scripts.

    Best regards,
    Mike

    September 13, 2020 at 10:16 pm #1245553
    mai

    Hi Mike,
    Thanks a lot – this hint helped! Thanks for your great support – as always…

    September 14, 2020 at 2:28 am #1245578
    Mike

    Hi,
    Glad to hear this helped, so disabling Emoji/Smiley Support solved? I assume we can close this now?

    Best regards,
    Mike

    September 14, 2020 at 8:13 pm #1245830
    mai

    Yes – please close the ticket. Thank you!

    September 14, 2020 at 9:33 pm #1245862
    Victoria

    Hi mai,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

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