Tagged: ,

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • #1241804

    I updated my site and now some elements have disappeared. They exist in the pages still when editing, but are not visible on the live site. There should be an easy slider under the menu on the home page (https://verification30.com/) and the about page (https://verification30.com/about). Also on the about page there should be a bunch of logos under Participating Companies. It’s just blank.

    Thanks,
    braymond

    #1241959

    Hey braymond64,

    Best regards,
    Victoria

    #1242383

    I’m not blocking locations. I have no idea why that came up. Try again?

    #1242451

    Hi braymond64,

    The switchSlideTags.js is causing js errors, which prevents the slider from loading properly.
    If this was after the update of WordPress 5.5 then most likely it is due to WordPress removing the jQuery migrate file.
    Try to install and activate this plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ and let us know if it helps.

    Best regards,
    Nikko

    #1242622

    Hi,

    I installed and activated the plugin, but nothing changed.

    Thanks,
    braymond

    #1242648

    Hi braymond,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1242928

    Here you go.

    #1243189

    Hi,

    Thanks for that. Does it make any difference if you disable all plugins? If the problem goes away after that then you can activate the plugin one by one to see which one is causing the problem to happen.

    Best regards,
    Rikard

    #1243269

    Important: Please read private content.

    #1243522

    Hi,

    Thanks for the update. Please see private.

    Best regards,
    Rikard

    #1243538

    OK, I restored a backup on a dev site. With no plugins activated, the slider and images appear fine. If I activate ANY plugins, the slider and color bar full of text and images disappear. This includes the Enable jQuery Migrate Helper itself. So it’s not just the slider and it is affected by every plugin.

    Any new thoughts?

    Thanks,
    braymond

    #1243861

    Hi braymond,

    We could not reproduce the same issue on our end.
    Can you try to create a staging site where we can check the backend?
    Here’s a simple tutorial you can follow: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    #1244193

    I’ve set up a site. Please see private content.

    #1244563

    Hi braymond,

    Thanks for giving us admin access as well as the instructions.
    I have commented out the 2 scripts at the footer which are causing the issue:

    <script src="/js/switchSlideTags.js" ></script>
    <script src="/js/addBlogClass.js" ></script>

    And it works properly.
    I think these js scripts needed to be put inside an anonymous function like this:

    ( function($) {
    	// code goes here 
    } ) ( jQuery );

    Hope it helps.

    Best regards,
    Nikko

    #1244572

    Good morning, I’m talking to you here because I can’t find another similar topic and I don’t know how to start one. In my website, the content pass does not work, nor LayerSlider WP nor the timeline in one of my pages, and I cannot see the color of the icons I indicate in the backend.

    It doesn’t work in any computer browser, however, in iphone the page does work correctly.

    How can I solve this? Please help!

    Thank you.

    #1244790

    Hi descomes,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. https://imgur.com/a/AnoSPNb

    Best regards,
    Rikard

    #1245228

    Thank you so much for fixing it! I don’t know how to edit the PHP code without breaking it. Can I just leave those two lines commented out? It doesn’t seem like they are needed.

    Thanks,
    braymond

    #1245303

    Hi braymond,

    If it doesn’t really do anything on your site then you can leave it as is.
    Thanks for using Enfold and have a great weekend :)

    Best regards,
    Nikko

Viewing 18 posts - 1 through 18 (of 18 total)
  • The topic ‘Easy slider and images have disappeared after update’ is closed to new replies.