Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 24, 2020 at 10:54 pm #1240536
    michaeldgilbert

    Hello,

    I am unable to customize the theme. When I click ‘Appearance>Customize’ I get an error of “There has been a critical error on your website. Please check your site admin email inbox for instructions.” No email has been delivered. I contacted Bluehost and they directed me to contact the theme devs.

    I put my log in credentials in the private content box.

    Thank you for your help!

    Sincerely,
    Michael G.

    August 25, 2020 at 6:04 pm #1240733
    Victoria

    Hey michaeldgilbert,

    Can you please check the server log for error?

    Here is how to find it:http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    August 26, 2020 at 1:30 am #1240804
    michaeldgilbert

    I copied & pasted the error log and the support email (it came after a bit). I hope this helps. Thank you again. -Michael G.

    August 26, 2020 at 5:12 pm #1240973
    Nikko

    Hi michaeldgilbert,

    Please update to the latest version of Enfold which is 4.7.6.3 and that should fix the issue.

    Best regards,
    Nikko

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