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  • #1239187

    Hi,

    Since updating to the latest version of WordPress we encounter a error when trying to use the customizer. Enfold and PHP are all up to date.
    I have inserted the error in private content.

    What is goiing wrong here?

    #1239413

    Hey bonsaimedia,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1239499

    Hi,

    Already fixed since the new Enfold update this morning.

    Best regards!

    #1239569

    Hi bonsaimedia,

    We’re glad to hear that it’s fixed :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 4 posts - 1 through 4 (of 4 total)
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