Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • August 19, 2020 at 7:59 am #1239036
    terra3110

    Hi,

    After the last update of Enfold to 4.7.6.3, it seems the FAQ Accordination have a problem. Before the update when we linked for example to https://www.petvilla.co.nz/faq/#christmas1 or https://www.petvilla.co.nz/faq/#toggle-id-5 the Page scroll down and the Tab was opened (all other was closed). It still scrolls down, but the Tab is not open anymore.

    Any idea, what can cause the problem?

    Frank

    August 19, 2020 at 9:54 am #1239086
    Victoria

    Hey terra3110,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 19, 2020 at 10:03 am #1239093
    terra3110
    This reply has been marked as private.
    August 20, 2020 at 10:35 am #1239494
    ArdH

    It seems that you need to put “-active” at the end of the URL, so f.i. for my CAMRAS-website https://www.camras.nl/en/about-camras/about-the-website/#en-sitemap-active.
    But I do not understand why? And I do not know if that works for a FAQ-list as in this case.

    August 20, 2020 at 7:52 pm #1239615
    terra3110

    Hi,

    I tried it, it is not working:

    FAQ

    FAQ

    Frank

    August 20, 2020 at 7:53 pm #1239616
    terra3110

    Hi Victoria,

    Yes, of cource. See private content.

    Frank

    August 24, 2020 at 4:26 pm #1240402
    Ismael

    Hi,

    Thank you for the info.

    We noticed a few class names in the toggle content which is not supposed to be there by default, but they don’t get added constantly which is quite odd. We tried to login to check the issue further but the account above is invalid. Please check the info or provide another admin account.

    Best regards,
    Ismael

    August 24, 2020 at 9:50 pm #1240524
    terra3110

    Thanks, I set a new password

    August 31, 2020 at 5:16 am #1242045
    Ismael

    Hi,

    Sorry for the delay. Looks like the toggle opens but it doesn’t display the content and only turns white. Unfortunately, we are still not sure why it behaves like that. Is there a staging or development version of the site?

    Best regards,
    Ismael

    August 31, 2020 at 6:38 am #1242050
    terra3110
    This reply has been marked as private.
    September 1, 2020 at 3:24 pm #1242535
    Ismael

    Hi,

    Thank you for the info.

    Can we also access the file server so that we can edit files when necessary? Please include the FTP details in the private field.

    Best regards,
    Ismael

    September 1, 2020 at 7:11 pm #1242580
    terra3110

    Hi

    Did you have a static IP number for our firewall to grant ssh/sftp access?

    Frank

    September 7, 2020 at 10:44 am #1243898
    Ismael

    Hi,

    Sorry. We don’t have a static IP address. Could you maybe set the account so that it can be accessed by any IP address or from any country?

    Best regards,
    Ismael

    September 7, 2020 at 10:53 am #1243899
    terra3110

    Can you provide me with an email address, then I send you an Invite to UH VPN. That is easy to setup and allow you access to the Server. we cannot easily open up the Server for the Public, that is a kind of risk. There are several Websites on it, some with sensitive data. Or when you know another FAQ Plugin with similar functionality, I can switch.

    September 9, 2020 at 6:35 am #1244557
    Ismael

    Hi,

    We would not want to compromise the security of the sites and the data, so I think it’s best not to get any access to it. And looks like the issue only happens when attempting to open a specific item using a direct link. Unfortunately, we could not reproduce the same issue on our installation, so it is probably cause by another script or plugin. Would you consider just opening the page containing the FAQ element instead of linking to a specific item?

    This is what we get when we try to access an item using anchors on our installation.

    Screenshot: https://imgur.com/a/HUR2e8N

    There are FAQ or accordion plugins available out there that we could try, but you would have to test them because we haven’t used any of them before. Please check the following plugins.

    // https://wordpress.org/plugins/ultimate-faqs/
    // https://wordpress.org/plugins/helpie-faq/
    // https://wordpress.org/plugins/accordions/
    // https://wordpress.org/plugins/easy-accordion-free/

    Thank you for your patience.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.