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I recently upgraded my WordPress to 5.5 and installed the latest enfold theme. I am now experiencing issues with page formatting (full width defaulted to narrow) and short-codes, particularly the [av_customtextblock]. It no longer is featured in the content elements section. Please could you take look and let me know what the problem could be?
Hey iddavidson,
The website looks fine on my end. I do not know what it’s supposed to look like.
Could you please attach some screenshots of the issue?
Credentials did not work for me. Could you please update the credentials?
Best regards,
VictoriaHi iddavidson,
You can upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.
Best regards,
VictoriaHi iddavidson,
Thank you for the screenshot. The custom text block is probably added in your child theme, Enfold does not really have this element.
Credentials did not work for me. Could you please update the credentials?
Best regards,
VictoriaHi iddavidson,
Thanks for giving us admin access.
Custom Text Block is not part of the original elements in Advanced Layout Builder and is a custom made one.
I have checked your child theme and it av_customtextblock is not defined there.
Most probably it was added in the parent theme (Enfold) and lost during the theme update.
If you have a backup of the Enfold theme before the update, you should be able to add it again to your child theme.Best regards,
Nikko
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