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Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 14, 2020 at 12:59 am #1237608
    mxsquirrelbrain

    Hi. My website is using a static homepage with a Fullwidth Easy Slider as the first element on the page. Currently, we only have a single image in the slider. However the image loads in extremely slowly and frequently does not load in at all. The file size of the image is 291KB (was 1 MB before I seriously reduced the size) so it doesn’t seem like the image should be the issue. I’m able to see the image in Chrome, but my partner is not. Also the image does not show up in Safari

    Can you help me resolve this?

    August 14, 2020 at 1:06 am #1237609
    OriginsSpeak

    I’m having the same problem with my websites.

    August 14, 2020 at 2:02 pm #1237819
    Victoria

    Hi mxsquirrelbrain,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 14, 2020 at 2:04 pm #1237822
    Victoria

    Hi OriginsSpeak,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    August 14, 2020 at 4:52 pm #1237892
    mxsquirrelbrain

    Hi Victoria. Please see the private content for a link that should give you temp admin access. Thank you

    August 15, 2020 at 12:07 am #1237959
    OriginsSpeak

    mxsquirrelbrain, would you mind sharing the solution if you discover one?

    Thank you,
    Lin

    August 17, 2020 at 4:49 am #1238341
    Rikard

    Hi mxsquirrelbrain,

    I can’t see any problems on my end using Chrome or Safari, the image load immediately. The speed test in private backs that up as well, your site loads in less than a second. How can we reproduce the problems that you are having on your end?

    Best regards,
    Rikard

    August 17, 2020 at 4:50 am #1238342
    Rikard

    Hi Lin,

    If you need help with your site then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 17, 2020 at 5:37 am #1238353
    mxsquirrelbrain

    Hi Rikard. It looks like it’s loading in now. We can close this ticket & I’ll ping you all if I encounter the issue again. Thanks

    August 17, 2020 at 4:24 pm #1238529
    Victoria

    Hi mxsquirrelbrain,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Fullwidth Easy Slider Not Loading/Loading Extremely Slowly’ is closed to new replies.