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  • #1235861

    In Enfold > General Styling the rough preview shows my updates, but after I save the changes and go to the live site, they aren’t registering.

    Any changes made in Enfold > Advanced Styling aren’t working either.

    Images I had saved in the Media Library at 3000×2000 pixels (250kb) have been resized to 2560×1707 pixels (1mb-2mb) and renamed with a “-scaled” on the end.

    #1236001

    Hey Scott,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1236052

    Here you are!
    Thank you for your help.

    #1236581

    Hi rutledgeim,

    I apologize for the delayed response.
    Can you try adding this code in functions.php:

    function av_return_100(){ return 80; }
    add_filter('jpeg_quality', 'av_return_100');
    add_filter('wp_editor_set_quality', 'av_return_100');

    then try to upload an image and check if this still happens.

    Best regards,
    Nikko

    #1236768

    Hi Nikko!

    I added the code you sent and the image issue is still happening.
    More importantly, I updated to the latest Enfold version today. I’m still having the CSS issue I mentioned earlier.

    Please advise.

    #1237301

    Hi rutledgeim,

    The CSS issue is caused by server internal caching.
    To fix it, I have disabled CSS file merging and compression in Enfold > Performance.
    As for the image issue, can you try replacing this code:

    function av_return_100(){ return 80; }

    to

    function av_return_100(){ return 60; }

    Best regards,
    Nikko

    #1237583

    Nikko,

    Thanks for the Enfold > Performance tip, all is well with that now.
    The image issue still isn’t solved, however. The revised code you sent didn’t work.

    #1237711

    Hi rutledgeim,

    Glad to hear that :)
    With regards to the image issue, since you don’t have plugins responsible for that.
    Enfold also doesn’t add -scaled to images, maybe there’s some features like that on your web host?
    Can you try to switch to a default WordPress theme like twentytwenty and try to re-upload that image and see if it does that.

    Best regards,
    Nikko

Viewing 8 posts - 1 through 8 (of 8 total)
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