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  • August 3, 2020 at 12:25 pm #1234796
    Morticka

    Hi guys,

    I’ve used an accordion element for FAQ on a page. When you toggle the items, the page jumps to the top or halfway the page. This is a pretty big bug on a live website, can you help me fix it? I’m running Enfold version 4.7.6

    Sincerely,
    Morticka

    August 8, 2020 at 11:51 pm #1236258
    Mike

    Hey Morticka,
    Sorry for the late reply, I have checked your page and copied the shortcode to my localhost for testing since your site is live.
    But I’m unable to reproduce the error, on your site the error seems random.
    Have you tried disabling your plugins and clearing your cache to see if that helps?
    In the console I see your page is getting this error:

    Failed to load resource: the server responded with a status of 500 ()
https://forms.m-pages.com/api/...

    But I don’t know what might be loading this, do you?

    Best regards,
    Mike

    August 9, 2020 at 12:06 pm #1236287
    Morticka

    Hi Mike,

    Thank you so much for checking it out.:)

    I did some research and it looks like forms.m-pages.com/api/ is the form for the lead magnet on another page.

    Am I correct to assume there is a conflict between Enfold and my email provider? And if so, how can I fix this?

    I’ve created a staging site, deleted the form and checked the page on mobile. The accordion toggle works now, but like you said and I’ve noticed as well, the error seems random.

    Could you look at the staging site to see if the error is still there? You can also test whatever you want there. Information in private content.

    Sincerely,
    Morticka

    August 9, 2020 at 4:53 pm #1236296
    Mike

    Hi,
    Thanks for the staging site, I disabled your “Moosend Website Tracking” plugin and the Moosend Website Tracking script in your child theme functions.php and after clearing your cache a few times the error in the console is gone and the behavior seems to be correct now. Please check. Perhaps it was because you were using a script & the plugin? If this helps try enabling the plugin again and see if the behavior returns.

    Best regards,
    Mike

    August 9, 2020 at 5:50 pm #1236301
    Morticka
    This reply has been marked as private.
    August 10, 2020 at 3:05 am #1236361
    Mike

    Hi,
    Glad to hear, please see the Private Content area.

    Best regards,
    Mike

    August 10, 2020 at 11:25 am #1236411
    Morticka

    Hi Mike,

    Yes that is correct, I don’t need the script!
    Thank you so much Mike, without you I still would have been struggling to find the reason for the conflicts I was experiencing, I’m very relieved and feeling a little silly that I forgot that I put it in there :)

    Also thx for the information, I cleared the cache on the live website as well.

    Yes, you can close the ticket.

    Have a great day Mike! :D

    Sincerely,
    Morticka

    August 10, 2020 at 10:10 pm #1236516
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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  • The topic ‘Weird toggle bug in accordion element when used as FAQ on iphone & ipad’ is closed to new replies.