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  • July 22, 2020 at 9:45 am #1232210
    simomanu

    Hi.
    I’m trying to import the BUSINESS FLAT Demo.

    I keep getting this message:
    Importing didnt work!
    You might want to try reloading the page and then try again

    I’ve also tried to manually import the .xml files but still doesn’t work
    I keep getting this message:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please help.

    Thanks

    July 22, 2020 at 4:44 pm #1232319
    Victoria

    Hey simomanu,

    Can you please check the server log for error?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 22, 2020 at 5:23 pm #1232338
    simomanu

    This are our access:

    July 22, 2020 at 7:42 pm #1232365
    Victoria

    Hi simomanu,

    Can you please share WordPress credentials too?

    Best regards,
    Victoria

    July 23, 2020 at 9:32 am #1232524
    simomanu

    That’s was our wordpress credentials.

    July 23, 2020 at 4:58 pm #1232662
    Victoria

    Hi simomanu,

    Oh…I looked briefly and I thought I saw ftp not the fts.

    Can you please check the server log for error?

    Best regards,
    Victoria

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