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  • #1231830

    hello, i need to modify global style in my website, but I see a style for each language, can’t I modify globally? Otherwise I need to do things 3 times.
    Thank you

    #1231904

    Hey marcie73,

    Unfortunately, there are no global styles as far as page templates are concerned. Are you looking for a change that can be done via css?

    Best regards,
    Jordan Shannon

    #1231991

    Hello Jordan,
    no it is not concerned to page templates, but header, footer, fonts etc, anything that is found in Enfold setting, as I see, it is supposed to be set in each language, which is absurd for a website that is meant to look consistent between languages.

    ps: It is a pity you don’t have an upload file in this ticket system.

    Thanks

    #1232493

    Hi marcie73,

    We apologize for the inconvenience, an easy workaround for that is to set the settings in 1 language then go to Import/Export.
    Check Select Theme Options To Import and Keep Quick CSS Content, select General Styling and Advanced Styling (or other theme settings) and Export, select another language and Import.

    As for uploading files in our forum, unfortunately we don’t have that feature yet, though you can use dropbox and other online file/image sharing sites such as uploadfiles, imgur, etc.

    Best regards,
    Nikko

    #1233056

    Hello Nikko,
    I tried and it works. thanks!

    I have a question on layout elements.
    Can I have a full width row with background, in which to have a in grid row to insert any element, example the blog element?
    See link with draft!
    https://officinadeiricordi.it/wp-content/uploads/2020/07/layout.jpg

    Thank you!

    #1233078

    I have also a big problem with news archive.
    In italian does not display post listing. In the other 2 languages is alright.
    I already tried throw the page away, and made as new.
    The problem persists.
    The page in italian is called “Novità”

    thanks a lot for help!!

    • This reply was modified 4 years, 3 months ago by marcie73.
    #1233138

    Hi marcie73,

    Can I have a full width row with background, in which to have a in grid row to insert any element, example the blog element?
    Looking at the layout, I think you can use a Color Section, then put 3 1/3 column inside of it. In the Color Section you can use background color or image, even a video background.

    As for the issues with News Archive, you have set the homepage and blog in Settings > Reading, I have set it back to Latest Posts since Enfold homepage and blog is set in Theme Options.
    I have made those adjustments in each language and it seems to work properly :)

    Let us know if you need further assistance.

    Best regards,
    Nikko

    #1233557

    ok thank you,
    I used a color section and by deafult gave a grid column, as i wanted. Ok solved!

    Unfortunately every day I have things happening.
    Now I have a bug behavior on a page, since I used your video element.
    Anytime I make an edit, some sections coming after, disappear.
    It ha been 2 day keep revising the same version (25 July 2020 @ 20:31:35) not to lose the content.
    I also tried saving the page as template bus saves only until the videos are, every thing after disappear.
    the page is this one:

    Thanks for help!

    #1234035

    Hi marcie73,

    I apologize for the delayed response.
    Can you give us steps to reproduce this? in the link you gave I added a text block that didn’t disappear.
    I also tried to check for js errors and I found none at the moment.

    Best regards,
    Nikko

    #1234149

    This because the gallery and ask info form disappeared already, this because anotheruser Administrator went in before you, sorry for that, and there was nothing else under the videos apart you text box.
    Now I revised to version (25 July 2020 @ 20:31:35) which show the compete layout.

    Enter and you will see other content after the videos, try to add anything ore editing existing, and see what happens after saving.
    Thanks!

    #1234401

    The same is happening in the English home now!
    https://officinadeiricordi.it/en/
    If you see now is quite long, ending with a contact form.
    I cannot make any edit. After saving i can only see slider, text section with 2 icons, 4 boxes and then nothing more!

    To retrieve content I need to restore version (31 Luglio 2020 @ 17:45:49)
    It’s a nightmare!! Please help! :(

    #1234407

    please use this credentials, so we avoid using the same account at the same time

    Thank you!

    • This reply was modified 4 years, 3 months ago by Nikko. Reason: security
    #1234826

    Hi marcie73,

    I apologize for the delayed response, I was able to add a Color Section and textblock after the contact form in https://officinadeiricordi.it/arte-del-restauro/
    I see all the elements properly on my end. Here’s a screenshot:
    https://officinadeiricordi.it/en/ https://imgur.com/BXhaIyX (please ignore the glitch in the screenshot)
    https://officinadeiricordi.it/arte-del-restauro/ https://imgur.com/qPDIu9p
    Do you have an extension in your browser? that might be causing the issue.

    Best regards,
    Nikko

    #1236416

    Hello Nikko,
    this is not as it should be
    https://officinadeiricordi.it/arte-del-restauro/ https://imgur.com/qPDIu9p
    I revised to (25 July 2020 @ 20:31:35) at now it is like this

    View post on imgur.com


    Anyway try now, please! :)

    Sorry again: In your screenshot you see a final text section, because for the second time my client (administrator ) edited the page. I will tell him again non to touch it!!!

    #1236417

    Hello Nikko,
    this is not as it should be
    https://officinadeiricordi.it/arte-del-restauro/ https://imgur.com/qPDIu9p
    I revised to (25 July 2020 @ 20:31:35) at now it is like this

    View post on imgur.com


    Anyway try now, please! :)

    Sorry again: In your screenshot you see a final text section, because for the second time my client (administrator ) edited the page. I will tell him again non to touch it!!!

    #1236658

    The previous message got posted twice., I don’t know why

    Anyway, PLEASE, It starts to be very urgent, please try to verify this behavior on the Page “Arte del Restauro”, because I’m stuck, and i cannot go ahead.

    Today I see that the default fonts (Montserrat) is ignored, I set it every where, but it just displays helvetica.

    Then the single product page is now set to 2/3 instead of full width layout. For example this one

    Sometimes it just enough refreshing, or changing language and then going back to same language, to see it again full width, so I don’t know how you are going to see it now.

    Thank you for your help!

    • This reply was modified 4 years, 3 months ago by marcie73.
    #1236687

    I carried on doing the same page in English and Russian, for some reasons in those pages the issue did not occur, considering I copied exact content form italian, then I replaced just texts. Very odd.
    So I’m going now to do the italian, page from scratch, trying to import the English version.
    I let you know asap!!
    Thanks

    #1236712

    I have a good news!!!! :))
    I also updated the theme, and some how now it’s working again! I could save the page without loosing content!!
    Hope it will last!

    So now I need you to check about the fonts: Montserrat that does not display.
    And about the product page layout:

    switching between languages you se English version ha 273 layout and Italian version has full width layout.

    Thank you!!

    #1237048

    Hi marcie73,

    I apologize for delayed response and I’m glad for the good news :)
    As for the montserrat font, it’s because of Privacy and Cookies setting, Montserrat is a google font and the user needs to accept the cookies before it can load it that’s why you are seeing helvetica.
    For it to load the google font, you’ll need to set Default Cookie Behavior from Essential cookies are accepted when the first page is loaded, the user must choose the option to All cookies and services are accepted when the first page is loaded, the user can choose not to participate in Enfold > Privacy and Cookies.

    Best regards,
    Nikko

    #1237058

    Thank you NIkko, but i think the second solution in not legal, cookie must be blocked before user consent.
    Anyway, I see is enough to accept and fonts are loaded :)

    Did you check this page:

    Italian is full width (correct), English and Russian are not, how can I change it?
    Thank you!

    #1237488

    Hi marcie73,

    You’re welcome, I was only mentioning the technical side and options for it :)
    As for English and Russian version of the page of the link you gave, it’s fixed.
    There’s an option in the Layout Sidebar for Sidebar, it was using Default Layout and I just changed it to No Sidebar.

    Best regards,
    Nikko

    #1238463

    Nikko, it’s already set with no sidebar, I checked already this thing before contacting you!

    Other issue: I tried enabling cookie banner, even accepting all cookies, my google analytics does not track.
    ps: Now banners are removed, because I need data, but as soon as you get back to me, we can enabling them and make testing.

    Thanks!

    #1238802

    Hi marcie73,

    Can you try to create a staging site for this? so we can’t affect your live site when we’re trying to troubleshoot it.
    Here’s a tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    #1238856

    Ok I will do it, before that I have a question: can I control for product pages? i checked in Enfold Options > Sidebar, but it does not seem to be a setting for woocommerce products. Is it correct?
    Thanks

    #1239009

    Hi marcie73,

    No, you can actually control when you edit the product page and go to Sidebar Settings then choose a widget area you want to show.
    But you can’t control where it is placed.

    Best regards,
    Nikko

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