Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 29, 2020 at 10:43 pm #1226617
    emrisproperty

    Hi,

    I hope you can please help.

    I have a few issues regarding the layout of the demo. I had images to upload to explain but can’t see there is an option to do this via upload.

    If you visit the website you will see the issues described below which I would like to change (all on the homepage).

    Issue no.1 (on desktop and mobile): white space below the menu which I would like to remove. White space to the left and right of first image which is all the way down the page which again I would like removed.

    Issue no.2 (on desktop and mobile): demo text over first image is incorrectly formatted and appears over the slider arrows.

    Issue no.3 (on mobile only): You can’t see the who we are, what we do buttons due to incorrect formatting on mobile.

    Previously I have worked with editors such as elementor which were easy to amend mobile/desktop layout, but when I tried to work with this for the homepage I could not rectify the issue this way, and I would prefer to learn how to resolve this issues with the appropriate editor for envato.

    Please can you advise how I can make changes to edit the three changes above as I will imagine these may be things I will need to alter with throughout.

    Many thanks for all your help,

    Rob

    July 1, 2020 at 2:43 pm #1227256
    emrisproperty

    Hi, It’s been almost two days – please could I have help with this? I would like to know how to resolve the issue myself.

    July 2, 2020 at 2:33 pm #1227503
    Ismael

    Hi,

    Sorry for the delay. The site is on maintenance mode, so we were not able to check the issues you described above. Please post the login details in the private field so that we can check the site.

    We also recommend opening different threads for each inquiry instead of including multiple questions in a single post. You will usually receive faster response that way and allow other users to easily search for the solutions if they happen to have the same problem.

    Thank you for your patience.

    Best regards,
    Ismael

    July 2, 2020 at 3:15 pm #1227521
    emrisproperty

    Hi,

    What is the usual turnaround time of queries please? It was over two days for a response on this, which as a new customer is concerning and not the support I was expecting for service. I am considering a cancellation as this is not service level outlined as I am setting up a new business and time is of the essence.

    I can provide you with temporary admin access but will require your email to do so. Please could you provide this.

    Also please note, I am looking for an explanation of how to resolve the issues so I can do so myself, as this may be something I need to change throughout when working on the website.

    I understand what you are saying Re: submitting in separate threads but essentially this is one query drilled down into three clearer questions. The whole question is how do I myself, optimise for mobile, tablet and desktop? I hope this can be done without code, because the installed theme does not fit all devices and is not responsive as sold. This is the whole issue I wish to rectify, and my three points are breaking down exactly how this issue appears on two devices (mobile and desktop).

    Many thanks,

    Rob

    July 4, 2020 at 6:27 am #1227869
    Rikard

    Hi Rob,

    We try to reply to all support requests within 24 hours, but it can sometimes be longer when we have a lot of requests.

    You can use the email in private, or personal email for the account. Just make sure that you post the login details in private here in the thread so that all moderators have access to them.

    Best regards,
    Rikard

    July 4, 2020 at 10:54 am #1227898
    emrisproperty

    Hi Rikard,

    To date, this turnaround time has not been met. Requests have taken over 24 hours and it has now been over a week, and we are still no closer to a resolution for this initial request.

    As outlined in the previous message, I require your email address to give you temporary admin access, I will then give you a link with access to the dashboard. As you have not provided an email address as requested, I have taken the maintenance mode off the site so you can see the issues I have outlined.

    Please can we have an explanation of how to solve the issues asap. You can see the site at the website address previously outlined.

    Many thanks,

    Rob.

    July 6, 2020 at 5:24 am #1228147
    Rikard

    Hi Rob,

    Sorry for that, I forgot to include the email. But like I wrote above, you can use any email, just include the login details in private. Don’t send login details via email, as moderators don’t have access to the same email.

    I’ve looked at your site and there seems to be a lot of markup related to Elementor, I’m guessing that you have used it to create your site? That would explain the problems you are having.

    Best regards,
    Rikard

    July 6, 2020 at 4:46 pm #1228325
    emrisproperty

    Hi Rikard,

    I do not believe Elementor is the cause of the issues, they existed prior to installation. As mentioned in the initial post, I have previously worked with editor elementor, and found this easy to modify desktop and mobile formats (hence why I installed the plugin), however on the editor this theme uses – I have not found a way to do this (although I am sure there must be a way to do so). I have uninstalled elementor and you will see the issues remain.

    Admin access is provided in the link below, but I am not looking for someone to change the formatting, but rather to explain how to optimise for the three – laptop, mobile and desktop.

    You can clearly see on the homepage, as outlined in my initial message. It is not optimal, especially on mobile.

    Please can you assist with this so I can resolve this query – temporary access if required is below via link.

    Many thanks for your help.

    Rob

    July 7, 2020 at 1:17 pm #1228578
    Rikard

    Hi Rob,

    Thanks for the token. I simply switched the editor to use the Enfold Layout Builder and saved the page, after that it looks like it should. Could you check and verify that things are working on your end too please?

    Best regards,
    Rikard

    July 7, 2020 at 1:29 pm #1228583
    emrisproperty

    Hi Rikard,

    Thank you for your response. Whilst the white borders have been removed, the other issues have persisted as I previously outlined. It is not fully responsive and this is why I would like to know how to change it myself please.

    You will see on both mobile and desktop, the writing appears over the sliders, and the buttons are partially covered and the sizing is all wrong. This is in no way optimised.

    I would like to know how to change this myself so I can resize and optimise for mobile, desktop and tablet. Please can you explain how I can do this.

    Thanks,

    Rob.

    July 8, 2020 at 8:07 am #1228784
    Rikard

    Hi,

    Please try this in Quick CSS to hide the button and dot navigation on phones:

    @media only screen and (max-width: 767px) {
.responsive #top .avia-slideshow-controls a, .avia-slideshow-dots {
    display: none;
}
}

    That is how it works on the demo, I’m not sure why it’s not applying on your site.

    And try this to move the captions a bit to the right on tablet sizes and above:

    @media only screen and (min-width: 768px) {
.slideshow_caption {
    padding-left: 100px;
}
}

    Best regards,
    Rikard

    July 8, 2020 at 1:22 pm #1228855
    emrisproperty

    Hi Rikard,

    I am not familiar with CSS, that’s why I was hopeful of making the edit without code as I have done so on previous editors. I’m guessing there is no such option with this theme?

    If so, is there any way you can please make the edit?

    Many thanks,

    Rob.

    July 9, 2020 at 5:17 am #1229050
    Rikard

    Hi Rob,

    No, there’s no option like that unfortunately. You don’t need to be familiar with CSS, all you need to do is to copy/paste the code into the Quick CSS box. I’ve done that for you now and the CSS is applying on your site, please review it.

    Best regards,
    Rikard

    July 9, 2020 at 4:52 pm #1229215
    emrisproperty

    Hi Rikard,

    Thanks for getting back to me. That’s a unfortunate, as it means I won’t be able to alter the sizing myself throughout the development and will need to come to the forum with any issues.

    The sizing looks ok on desktop but on mobile the sizing still looks incorrect – I don’t know if there is any way to send you a screenshot?

    The first box (the one with the image in and the two call to action buttons in) is not correctly sized for mobile.
    The title is too close to the main header, there are no slider buttons, the copy is bunched and the buttons are obscured.

    Is there any way you can please help with this on mobile?

    Thanks,

    Rob

    July 11, 2020 at 4:11 am #1229511
    Rikard

    Hi Rob,

    Please see private for what I see on my end. Could you point out what you would like to change there please? I would advise to not include the slider navigation (buttons on side and bottom dot navigation), as it will likely not fit very well. If you want to upload your own screenshots then please do so to a service like the one I used, or Google Drive or Dropbox for example.

    Best regards,
    Rikard

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