Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 28, 2020 at 7:58 pm #1226235
    Patrick Collins
    Guest

    Hello,

    I’ve purchased an additional 6 months of support for your Enfold theme but I’m unable to post a question in the support forum because when I try to register with the license, it tells me there’s already an account associated with the license code, and I can’t reset the account password because the form isn’t recognizing my email addresses.

    Can you please help me locate the email address that’s associated with my account? The license code is:

    1fb5ce29-cecf-41cf-a75a-a49076f7b101

    Thanks!

    June 30, 2020 at 6:15 am #1226645
    Rikard

    Hey Patrick,

    Yes, it’s registered already, it looks like your name but on a different domain. Please see private. We can change the email for you to the one you are using here?

    Best regards,
    Rikard

    July 1, 2020 at 1:10 am #1227040
    Patrick Collins
    Guest

    Hi Rikard,

    Yes, could you please update the email to the one associated with this ticket (see private content)?

    Thanks!
    Patrick

    July 1, 2020 at 9:50 am #1227189
    Rikard

    Hi,

    Thanks for that. I’ve changed your email address, you can login with it and the password in private.

    Best regards,
    Rikard

    July 2, 2020 at 1:10 am #1227354
    nerodha

    That worked. Thanks for the help Rikard!

    July 3, 2020 at 5:37 am #1227630
    Rikard

    Hi,

    Great, I’m glad that we could help :-)

    Best regards,
    Rikard

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