Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 24, 2020 at 9:25 pm #1225354
    nolka

    Hi guys
    I have just updated WordPress and the Enfold theme and the PHP version – but I now have a major problem with the text placed at the top of the page – sitting on the section image background at the top – now invisible – on the site https://www.gibsonandassociates.ie – you can hover over the area on the left side and you will see the text cursor appear – also if you use the INSPECT tool it will show where the text is…
    Can you help with this as soon as possible as the site is live and the error is causing major concerns for the client. I need help urgently or else I will have to switch it back over to a previous version and the issue will not be available to resolve…

    The site is live right now if someone can help – please…
    Cheers…
    Kevin.

    June 24, 2020 at 11:16 pm #1225373
    nolka

    Hi Guys
    Okay… I have finally solved the issue – however the text is now loading but it is doing so quite slowly – not sure why this is?
    If anyone can shed some light on this I would genuinely appreciate your thoughts…
    Cheers.
    Kevin.

    June 25, 2020 at 4:15 pm #1225568
    Victoria

    Hi nolka,

    Everything is loading fine on my end. Could you please attach a screencast of the issue?

    Best regards,
    Victoria

    June 25, 2020 at 5:02 pm #1225596
    nolka

    Hi Victoria
    The text was completely gone – disappeared – yet it was there because i could see the cursor for the text as i hovered over the area. However I went ahead and reinstalled the WordPress and the enfold theme and it is now working again – albeit there is a wee delay in the text loading up?
    I thought it was because of plugins but after extensive testing – switching all off and activating one-at-a-time if found this made no difference. But each time I added code onto the Header file and/or Footer file – over in the cPanel FTP section on my server – the text would disappear again from the top section and leave the image remaining – it was there but not visible!.

    So what I did was to remove the enfold theme and then reinstalled the theme – then I turned off all the plugins and then, via WordPress – Appearance – Theme Editor – header.php and/or footer.php I added the code for GA and for the Live Chat etc and it did not remove the text from the top section – it stayed visible.
    Very strange indeed – any thoughts?
    Cheers…
    Kevin.

    June 25, 2020 at 5:34 pm #1225625
    Victoria

    Hi Kevin,

    There could have been an error in JavaScript which prevented the slider from working properly.

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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