Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 23, 2020 at 12:47 am #1224747
    medienbaum

    Dear forum,

    the contact form works as requested. However, the address is informal, so I changed the language to “Sie” in German. After that, however, the contact form is no longer sent – there is also no confirmation message.

    Is there a solution for this?

    June 23, 2020 at 1:36 pm #1224866
    Rikard

    Hey medienbaum,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 23, 2020 at 3:52 pm #1224900
    medienbaum

    Hello Rikard,

    Thank you for your reply. I am sending you the access data.

    Best regards
    Michael

    June 24, 2020 at 7:45 am #1225072
    Rikard

    Hi Michael,

    Thanks for that. Could you upgrade the account to have admin rights as well please?

    Best regards,
    Rikard

    June 25, 2020 at 12:36 am #1225384
    medienbaum

    Sorry, I thought I already had that. Is done.

    June 30, 2020 at 10:23 am #1226673
    Ismael

    Hi,

    Did you change the from address? This usually happens when the from address that is used is not recognized or trusted by your mail server, so the emails from the contact form are blocked or flagged. The messages sometimes go to the spam folder.

    You might have to ask your hosting provider to whitelist that specific email address, use an email address with the domain name in it or try to use an address from a well known provider like yahoo, gmail or outlook. You can also use SMTP but the configuration will be different depending on where you host the site. Again you can ask your hosting provider.

    Best regards,
    Ismael

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