Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 15, 2020 at 10:17 am #1222582
    srinivasmason

    Hi,
    YouTube video auto play is not working on mobile device, can you please help on this

    June 15, 2020 at 11:59 pm #1222867
    Jordan Shannon

    Hey srinivasmason,

    It’s not the Enfold issue, you can verify this by switching to a wordpress default theme.
    Google changed their autoplay policies, you can check here for more information: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Best regards,
    Jordan Shannon

    June 16, 2020 at 9:51 am #1222944
    srinivasmason

    thank you for your replay, then what is the solution ? i tried with mp4 video as well it is also not playing with desktop and mobile.

    June 17, 2020 at 6:07 am #1223230
    Rikard

    Hi,

    We don’t have a solution for mobile devices unfortunately. I’m not sure I understand the problem on desktop though, if you are referring to the first section on your home page then that is autoplaying fine on my end using Chrome.

    Best regards,
    Rikard

    June 17, 2020 at 9:31 am #1223277
    srinivasmason

    okay thanks, then why mp4 video is not supporting it has to work right, can you tell me the process how to call mp4 video ?

    June 17, 2020 at 4:43 pm #1223448
    Jordan Shannon

    Hi,

    If you mean for mobile, then it’s more a device limitation instead of the theme itself.

    Best regards,
    Jordan Shannon

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