Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • June 2, 2020 at 10:52 pm #1218866
    Cherryadvertising

    HI,
    we installed the module as per instructions.
    It appears on the page, but when you click on the “get tickets” button nothing happens.
    The window with the checkout button does not apper, just the page reloads.

    Thanks!
    Anna

    June 10, 2020 at 5:15 pm #1221270
    Ismael

    Hey Cherryadvertising,

    Sorry for the delay. There is a quantity button in the right top corner of the ticket box, so it has to be set first before you’ll be able to click the button. Is that what you’re doing?

    Best regards,
    Ismael

    June 17, 2020 at 12:07 pm #1223329
    Dreirad-Studios

    Hi Guys,
    Same here. When i activate the twentytwenty theme it works and i get directed to paypal, but when i activate ebfold again, i click on the button, get a short loading and then i am back on the event page like nothing happened…
    Please help

    June 18, 2020 at 3:16 pm #1223737
    Ismael

    Hi,

    @dreirad-studios: We get this error when we try to add an event ticket.

    Warning: count(): Parameter must be an array or an object that implements Countable in /www/htdocs/site.com/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Cart/Unmanaged.php on line 112

    Unfortunately, we are not really sure what’s causing it but it looks like a function in the plugin file (Unmanaged.php) is not getting the correct parameter type which should be an array or an object. Did you try asking the plugin authors?

    Best regards,
    Ismael

    June 18, 2020 at 3:18 pm #1223738
    Dreirad-Studios

    Hi, Yes i tried, but since the error only occurs, when enfold theme is active, they said in need to talk to you guys…

    June 18, 2020 at 4:30 pm #1223790
    Dreirad-Studios

    Do you have an explanation for this behaviour as soon as enfold is activated?
    PLease help!

    June 22, 2020 at 8:06 am #1224496
    Ismael

    Hi,

    Sorry for the delay. Would you mind if we take a look at the dashboard? You may need to open your own thread because you won’t be able to see our private messages on this one, and yours will be visible for the OP. In the new thread. please include the FTP and WP login details in the private field.

    Best regards,
    Ismael

    June 22, 2020 at 8:33 am #1224504
    Dreirad-Studios

    Hi Ismael,

    I made a new thread:

    Event Tickets not working

    Thanks!

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.