Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1216075

    Hi,

    The horizontal gallery on my page is broken in mobile view.

    #1216643

    Hey Alexander,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1216922

    Okay, done that!

    #1217019

    Hi Alexander,

    The plugin should generate a link which we can use to access your site.
    Please put the link in private content.

    Best regards,
    Nikko

    #1217670
    This reply has been marked as private.
    #1217825
    This reply has been marked as private.
    #1218325

    Hi Alexander,

    Thanks for giving us admin access and I apologize for the delay.
    This plugin is causing the issue: ShortPixel Image Optimizer
    If you deactivate it, you will see it working properly.

    Best regards,
    Nikko

    #1218986
    This reply has been marked as private.
    #1220384

    Hi Alexander,

    Yes, it’s recommended within the enfold-admin, and unfortunately with frequent updates conflicts sometimes arise.
    Can we ask for the access again? it’s already expired.
    Maybe there’s a setting that causes the issue and the plugin may not be needed to deactivate at all.

    Best regards,
    Nikko

    #1220386
    This reply has been marked as private.
    #1220387
    This reply has been marked as private.
    #1220953

    Hi Alexander,

    I have enabled the plugin again but have unchecked:
    Deliver the WebP versions of the images in the front-end: under Advanced
    Once that’s checked, this is also selected:
    Using the tag syntax
    which is basically causing the issue.

    Best regards,
    Nikko

    #1234592
    This reply has been marked as private.
    #1234838

    Hi Alexander,

    I’m glad that I could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Horizontal gallery broken in mobile view’ is closed to new replies.