Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • May 20, 2020 at 11:28 pm #1214836
    wpokw2020

    Hello,

    I had this same issue a few times now. My website keeps reverting back to squares instead of arrows. On Chrome it shows up as squares and on Safari the arrows appear fine. The last time I had this issue, I updated the theme and cleared the cache and this was resolved. However, after trying to do the same fix this time, it didn’t work. I wanted to report this issue/bug as this is the 3rd time my website has reverted to squares instead of arrows.

    May 21, 2020 at 4:59 pm #1215040
    wpokw2020

    The icons on my website have also become squares. This is the exact same issue that happened last time.

    May 22, 2020 at 1:27 pm #1215220
    Rikard

    Hi,

    I can’t see any missing icons on my end using Chrome, did you try loading the site in an incognito window?

    Best regards,
    Rikard

    May 25, 2020 at 9:21 pm #1216286
    wpokw2020

    Hi Rikard,

    I tested my site on Chrome again, on a MacBook Pro and two Mac Desktops. On the MacBook Pro and one of the Mac Desktops, the squares show up – the squares show up instead of the arrows that are in between each section of the website, and the squares replace the icons. I can send you a screenshot if you can provide an email?

    The strange part is that on the older Mac desktop, the squares don’t show up on Chrome and the arrows and icons show up fine.

    I cleared the cache, and made sure Chrome was up to date. It still shows up with squares on 2/3 of my computers. I’m not sure what to do at this point. As I mentioned, this is a problem that keeps reoccurring with my website. Any other suggestions?

    Thanks again for your time.

    May 26, 2020 at 6:11 am #1216381
    Rikard

    Hi,

    Please see private for what I see on my end. If the icons are showing up correctly on one machine then it’s very likely that you are getting cached results on the others where it’s not working. Did you try loading the site in an incognito window in Chrome?

    Best regards,
    Rikard

    May 26, 2020 at 7:16 pm #1216603
    wpokw2020

    Hi Rikard,

    It’s strange, the last time you had mentioned the Incognito window I had tried it and I had had the same results (still seeing squares). I had also emptied the Cache on Chrome and still got the squares. This morning I went through the exact same process again, opening the site in the Incognito window and clearing the Cache and now it’s showing up fine. I can see the arrows and icons and there are no squares.

    I’m not sure why my website would have showed cached results after I had resolved the issue the last time by updating the Theme? It had worked fine for weeks then had reverted back to the look with the squares. Strange.

    May 27, 2020 at 8:21 am #1216845
    Rikard

    Hi,

    Thanks for the update, I’m glad that you got things working. It was likely local caching which caused your problem, since I couldn’t reproduce it, and it was only present on some of your machines.

    Best regards,
    Rikard

    June 1, 2020 at 8:25 pm #1218511
    wpokw2020

    Hi Rikard,

    What’s strange is this is now happening with another one of our websites which was built with the Enfold theme. Same deal, the arrows and icons have been replaced with squares. It only appears that way on Chrome, and in Safari the website looks fine. I wanted to report this in case this some sort of bug/glitch as I’ve had this happen a few times now with this particular WP theme.

    June 2, 2020 at 9:53 am #1218693
    Rikard

    Hi,

    Thanks for the update, but I can’t reproduce the problem on my end using Chrome. Please see screenshot in private.

    Best regards,
    Rikard

    July 17, 2020 at 4:50 pm #1231312
    wpokw2020

    Hello,

    This seems to be a recurring issue for our website. Sometimes the issue is temporarily resolved by updating the template, clearing the cache and cookies, etc. but the issue keeps happening. I checked our website on Chrome, Firefox and Safari today and the website only looks fine on Safari.

    On Chrome and Firefox, instead of arrows and icons, it shows as squares (on Chrome) or it shows up as a small square with “EB77” inside (Firefox).

    I’m getting quite concerned with the WP template as this issue is recurring frequently. If you can assist or come up with a solution, I would greatly appreciate it. Thank you for your time.

    July 19, 2020 at 7:54 am #1231531
    Rikard

    Hi,

    The font is being blocked by the browser for security reasons, please see private. This has nothing to do with the theme, it happens because the resource is being loaded via a CDN. Please try turning off the CDN, or add headers to allow the resources to be loaded from that location.

    Best regards,
    Rikard

    July 21, 2020 at 7:19 pm #1232076
    wpokw2020

    Hi Rikard,

    I turned off the CDN for 2 of my websites and you are correct, removing the CDN resolved the graphic issues. Thank you!

    July 23, 2020 at 6:37 am #1232490
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    July 23, 2020 at 3:03 pm #1232610
    wpokw2020

    Hi Rikard,

    Both of my sites are working properly now that I’ve removed the CDN from both sites. Feel free to close this topic. Thanks again for your assistance.

    July 23, 2020 at 5:29 pm #1232697
    Victoria

    Hi wpokw2020,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Arrows & Icons not showing on Chrome – appear as squares (fine on Safari)’ is closed to new replies.