Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 16, 2020 at 10:16 am #1213521
    peterolle

    I discovered that I can scroll up and down leaving empty background space in the site.

    Once loaded you can’t scroll up, but if you go to the bottom and continue scrolling even nothing else is there, then a blank space comes up with just background color. After that you can go up and scroll up showing also background color at the top.

    This only happens in chrome based browsers.

    How can I fix it?

    May 17, 2020 at 7:00 am #1213756
    Rikard

    Hey peterolle,

    Could you post a link to where we can see the problem you are having please?

    Best regards,
    Rikard

    May 17, 2020 at 9:19 am #1213770
    peterolle

    Sure, please see.

    Thanks.

    May 18, 2020 at 6:49 am #1213907
    Rikard

    Hi,

    Thanks for that. I can’t see anything like that happening on my end though, could you post a screenshot or screencast of the problem please?

    Best regards,
    Rikard

    May 18, 2020 at 8:12 am #1213928
    peterolle

    Sure, you can see the scroll problem.

    May 19, 2020 at 6:05 am #1214189
    Rikard

    Hi,

    Thanks for that. I can scroll a little bit up and down, but not as much as in your video. This is default browser behaviour, you can compare with this site for example, the behaviour is exactly the same as on your site.

    Best regards,
    Rikard

    May 19, 2020 at 9:17 am #1214234
    peterolle

    A default website behaviour that does not happen anywhere else? Nope, it’s a bug.

    I am not able to do it in the provided link, also your demo works fine.

    So there must be something causing it. I don’t know if is the cookie policy thing (which is not active in neither demo or your link)

    Thanks.

    May 19, 2020 at 10:35 am #1214267
    Yigit

    Hi,

    I checked your website in Chrome however it does not scroll down or up as much as it does on your end. Attached a screencast in private content field. After the video I tested on another tab without accepting the cookies but the result was the same. As you mentioned, Webkit based browsers have this behavior.

    Since it does not scroll as much on our ends, I think it may be related to your browser add-ons. Could you please try disabling them and check if that makes a difference?

    Regards,
    Yigit

    May 19, 2020 at 12:00 pm #1214301
    peterolle

    Thank you, but.

    1- Same browser, same add ons. Demo and link correct, my site with bug. So its not an add-on, because that will cause all to fail, not just mine.
    2- I don’t know if is the cookie policy thing the issue (which is not active in neither demo or your link)
    3- Please delete the video.

    Thanks for your help.

    • This reply was modified 4 years, 5 months ago by peterolle.
    May 19, 2020 at 3:48 pm #1214357
    Yigit

    Hi,

    1- Your website and demo sites have the same behaviour on our end but it scrolls way more on your end. That is why I thought it might be related to browser add-ons.
    2- Could you temporarily de-activate cookies in Enfold theme options and check again? I attached a link of my test site in private content field. Cookies are enabled there. Could you also check if you can reproduce the same issue on my test site?
    3- I deleted the video.

    Best regards,
    Yigit

    May 19, 2020 at 7:54 pm #1214412
    peterolle

    Nothing. I disabled cookies and the same.

    I am not able to reproduce this in your demo. Also I have more Enfold sites and none of them have the problem.

    This is driving me crazy.

    Any clue what can cause it? It must be something in the code, maybe a block or something in the builder.

    Thank you.

    May 20, 2020 at 11:28 am #1214620
    Yigit

    Hey,

    Could you please try adding following code to Quick CSS field 

    html.avia-webkit {
    overscroll-behavior: none;
}

    That should stop that bouncing effect

    Regards,
    Yigit

    May 20, 2020 at 11:31 am #1214621
    peterolle

    Thank you Yigit, that fixed it! :D

    Why it happens in some sites and not in others?

    Thanks again for helping this, I assume that will be included in the next release? (so I can delete it from my CSS then)

    Regards.

    May 20, 2020 at 1:08 pm #1214643
    Yigit

    Hi,

    You are welcome!

    I am still not sure why your websites scrolled more than usual on your end but as you saw in my screencast, it scrolls as expected on my end.

    Since 2013, I remember only 2 users asking about it including you. The other user left it as is after they realized this is default behaviour. We are going to leave it as is too, because we think this is more of a personal preference.

    Thanks for your understanding :)

    Regards,
    Yigit

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