Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 15, 2020 at 5:05 pm #1213331
    sag

    Hi this is a note from. my admin with regards to fatal error ,there is the fatal error in the back-end which will appear when you will customize the theme. But that’s due to theme conflict. You can contact theme support they can update class-avia-gutenberg.php file within theme to make it compatible and avoid connflict. The conflict possibly appeared after updating wp version to 5.4.1. Theme support can better help with this. You can send complete error notice to them. Thank you!

    May 15, 2020 at 9:01 pm #1213447
    Victoria

    Hey sag,

    Can you please check the server log for error?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 16, 2020 at 2:32 am #1213487
    sag

    ok, Thank You

    May 16, 2020 at 3:44 pm #1213582
    sag

    and this is cpanel

    May 16, 2020 at 5:30 pm #1213599
    Victoria

    Hi sag,

    Can you please share WordPress credentials and login links?

    Best regards,
    Victoria

    May 16, 2020 at 5:57 pm #1213613
    sag

    Here is the info
    thank you

    May 16, 2020 at 6:52 pm #1213633
    Victoria

    Hi sag,

    I am not seeing the notice displayed. Can you tell us step by step how to reproduce the issue?

    Best regards,
    Victoria

    May 16, 2020 at 9:01 pm #1213654
    sag

    Even with wp_debug not active you will get error while clicking on appearance—-customize. When you will click you will see fatal error message.

    May 16, 2020 at 9:05 pm #1213657
    sag

    Even with wp_debug not active you will get error while clicking on appearance—-customize. When you will click you will see fatal error message.

    May 18, 2020 at 1:39 pm #1214032
    sag

    thank you
    I found the solution here.

    Odd Menu Error After Update

    May 18, 2020 at 4:27 pm #1214065
    Yigit

    Hi,

    Glad you figured it out!

    That fix is going to be included in upcoming version :)

    If you need further assistance, please let us know!

    Best regards,
    Yigit

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