There has been a critical error on your website.

Hi jknetdesign,

Can you tell us what specific error is shown?
The best way to know what’s causing the crash is to enable debugging: https://wordpress.org/support/article/debugging-in-wordpress/

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );

And when it crashes check for the debug.log file and you’ll most likely find the reason for crashing.

Also since there’s a huge gap between versions it would be better to create a staging site first and update there to know if there will be issues during and after update.
Here’s an article on how to setup a staging site: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko

Hi jknetdesign,

Yes, a staging site is just a suggestion but not really a requirement.
As for the error, it’s a bit harder to debug since you’re using the latest version of WordPress with a fairly outdated version of Enfold.
There’s a similar error that I could find in the forum: https://kriesi.at/support/topic/unable-to-edit-pages-somethings-wrong-with-enfold/#post-1115435
However, the solution is to update in Enfold 4.5.x version.
Can you tell us what conflict you’re having between Enfold Advanced Layout Builder and WP Page Editor? is it the Gutenberg Block Editor or the Classic Editor? there’s a setting in the latest version of Enfold to switch to classic editor which most find their issues to be resolved.

Best regards,
Nikko

Hi jknetdesign,

Yes, it’s a stable version but it’s not the latest one and was released May last year.
Please check private content.

Best regards,
Nikko

Hi jknetdesign,

Can you tell us what conflict you’re having between Enfold Advanced Layout Builder and WP Page Editor? is it the Gutenberg Block Editor or the Classic Editor? there’s a setting in the latest version of Enfold to switch to classic editor which most find their issues to be resolved.
I think it would be better to update to the latest version of Enfold then try to resolve the issue with Page Editor.

Best regards,
Nikko

Hi jknetdesign,

Sure, we will help you out.
I was hesitating to do any action on your live site since you may have active users on the site.

Best regards,
Nikko

Hi jknetdesign,

Please check again.
I have updated your site to Enfold 4.7.4 and it seems to be working well.
I have checked it and there were no PHP or JS errors.

Best regards,
Nikko

Hi jknetdesign,

These are the steps I made:
– I switched first to Twentytwenty in the WP Dashboard (deleted Enfold 4.5.7 since two Enfold themes installed with different versions causes issue)
– In FTP, moved enfold folder from themes folder to wp-content folder.
– Uploaded Enfold 4.7.4 and switched back to the child theme
– In Enfold Theme Options > Select Your Editor, set this to Use WP Classic Editor
But since you are using Gutenberg, I suggest setting it back to Block Editor.
The problem I’ve seen on this is that Gutenberg seems to show up and if you scroll bottom you’ll see the ALB Editor, this isn’t an issue with WP 5.3.3 and below but when it’s 5.4.1 this minor issue seems to appear.
The best way to handle this issue right now since there’s no update yet from Enfold is to use a Classic Editor plugin which also has the option to make you use either block editor or classic editor.

Best regards,
Nikko

Hi jknetdesign,

You’re welcome.
I think the simplest way, without a plugin is to use a Text Block/Code Block and a text link.
Using a Text Mode (not Visual) in the Text Block, paste this code and replace IMAGE_URL with the correct image url:

<a href="IMAGE_URL" class="noLightbox" download>Download</a>

That should be it, clicking it will automatically download the image.

Best regards,
Nikko