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  • May 5, 2020 at 10:43 am #1209875
    mhaemmer

    Hello, I get the following error message on my website after an update.

    Warning: Error while sending QUERY packet. PID=27703 in /kunden/…

    Code of line 2024: $this->result = mysqli_query( $this->dbh, $query );

    I have reinstalled both wordpress and enfold. the error is still there and the page speed is extremely slow.

    what should I do? ask for quick help.

    Thank you in advance,
    Moritz

    • This topic was modified 4 years, 7 months ago by mhaemmer.
    May 5, 2020 at 1:21 pm #1209934
    mhaemmer

    I have already tried to deactivate all plugins, but the error message is still there. Please. I need your help.

    May 6, 2020 at 12:21 am #1210158
    Nikko

    Hi mhaemmer,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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