Viewing 12 posts - 1 through 12 (of 12 total)
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  • May 4, 2020 at 12:10 am #1209360
    Jason

    When I am logged into the back and of my website, running WP 5.4.1 with Enfold 4.7.4 I see at the top that there is a plugin that needs updating. I have clicked on this and when the plugin list shows up there is nothing there to be updated.

    I already deactivated the layer slider so don’t think this is the problem. I have cleared all of the cache and don’t know what else this could be.
    Best,
    Jason

    May 5, 2020 at 3:57 am #1209781
    Rikard

    Hey Jason,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 5, 2020 at 5:19 am #1209790
    Jason

    Thank you for the fast reply. Here is the information in the private.

    May 10, 2020 at 4:49 am #1211570
    Mike

    Hi,
    Sorry for the late reply, typically this would be the layerslider but I’m not able to recreate this on a new install so I’m not sure if they are sending the notice about an update or not. Since you have disabled the layerslider I assume you have also disabled all of your plugins to ensure it is not a different one causing this. If you are not going to use the layerslider you could use the option in the theme panel to remove it to see if that changes anything.
    If the layerslider has sent the notice about an update we won’t be able to update it until our next release.

    Best regards,
    Mike

    May 10, 2020 at 5:25 am #1211576
    Jason

    Thank you for your answer. I did remove the full option in the theme panel as well. Did you want to use the provided info to log into the sit to look at the back end? I just need to get the public IP put in the private notes to whitelist you.

    Jason

    May 10, 2020 at 8:49 am #1211608
    Guenni007

    i do not believe it is the advanced layerslider if you realy have the newest Enfold. Since 4.6.3 Günter implemented a check for that.
    And you have to use a filter to have an update info on that:
    https://kriesi.at/support/topic/enfold-causes-wrong-update-markers/page/2/#post-1162508

    May 10, 2020 at 10:19 am #1211614
    amz

    Do you have other plugins installed? I’ve seen Yoast SEO and Wordfence trigger phantom “update plugin” notifications in WordPress. There may be others. The Yoast SEO one can be fixed with a small plugin called Hide SEO Bloat that not only removes the phantom notification, but also strips out a bunch of clutter.

    I’ve also seen that notification if a plugin simply has it’s own little notice window active in its settings or similar pages.

    May 11, 2020 at 4:53 am #1211727
    Rikard

    Hi amz,

    Thanks for sharing, it’s much appreciated. Thanks @guenni007 for helping out and sharing as well.

    Best regards,
    Rikard

    May 11, 2020 at 6:36 pm #1211884
    Jason

    Thank you for all of the help. As I already had the layer slider turned off the commend from amz was spot on. It was in fact Yoast SEO that was saying it needed an upgrade. They had a message to upgrade to professional, which didn’t show up in the listing of needing an actual upgrade. I temporarily turned deactivated the plugin and the update message went away.

    Thanks again!

    May 12, 2020 at 7:56 am #1212037
    Rikard

    Hi Jason,

    Great, I’m glad that you found the source of the notification and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    May 20, 2020 at 7:26 am #1214527
    Jason

    Thank you! All good. You can close out the ticket.

    Best, Jason

    May 20, 2020 at 10:14 pm #1214805
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Dashboard shows a plugin needs update, but when I select no need update’ is closed to new replies.