Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 27, 2020 at 12:09 am #1207405
    M_Salmaso

    Hi everyone,

    I am trying to import a demo in order to build my website.

    There is a problem: when I import a demo (I’ve tried with “enfold 2017” and “startup business demo”) I find a strange shortcode at the begging of pages; before the regular layout.

    I’ve already tried to complete reinstall WordPress, and I’ve already reseted all the database, but bug persist.

    Thank you

    April 27, 2020 at 3:19 am #1207419
    Mike

    Hey M_Salmaso,
    Please include a link to a page that we can see this shortcode, and perhaps an admin login in the Private Content area.

    Best regards,
    Mike

    April 27, 2020 at 9:00 am #1207454
    M_Salmaso

    This is the “enfold 2017” demo.
    But I had the same problem with the “startup business demo”, which is the demo I’d like to use.

    as you can see there is no content in this site, because I reseted all

    • This reply was modified 5 years, 8 months ago by M_Salmaso.
    April 27, 2020 at 12:27 pm #1207484
    Mike

    Hi,
    Sorry, if you try to post a link to your site it didn’t work, please try again.
    Ok, you reset your site, go ahead and try to import the demo you want, if the error occurs again please take a screenshot and include a link to your site in the Private Content area so we can take a look.
    To add a screenshot please try using https://savvyify.com/img/ and pasting the image URL in your post.

    Best regards,
    Mike

    April 27, 2020 at 4:14 pm #1207537
    M_Salmaso
    This reply has been marked as private.
    April 27, 2020 at 10:56 pm #1207633
    M_Salmaso

    @Mike,

    have you received the screenshot?

    Is it ok for you in order to understand the issue?

    April 28, 2020 at 11:33 am #1207753
    Mike

    Hi,
    Thank you for the screenshot, please try going to Enfold Theme Options > Select Your Editor and choose the option “Use WP Classic Editor” and save, then check your page again.

    Best regards,
    Mike

    April 28, 2020 at 4:24 pm #1207830
    M_Salmaso

    Hi Mike,

    I’ve just modified as you suggested me and it seems to work.

    Thank you Mike

    April 29, 2020 at 10:54 am #1208100
    Mike

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

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