Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • April 24, 2020 at 12:34 pm #1206796
    Mehadi Hasan Lekhon
    Guest

    I have purchased your theme but demo not importing.

    April 26, 2020 at 1:02 pm #1207253
    Victoria

    Hey Mehadi Hasan Lekhon,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    April 27, 2020 at 12:45 am #1207406
    Mehadi Hasan Lekhon
    Guest
    This reply has been marked as private.
    April 27, 2020 at 12:48 am #1207408
    Mehadi Hasan Lekhon
    Guest
    This reply has been marked as private.
    April 27, 2020 at 3:15 am #1207418
    Mike

    Hi,
    Thank you, it looks like you were trying to import the Enfold One Page Portfolio Demo and it failed. Some “Managed
    WordPress” webhosts have stricter security rules, you could check your PHP settings to see if the secure options are activated.
    If “allow_url_fopen, “allow_url_include” and “register_globals” are “off”
    then try turning these “on”.
    Then you will want to install and run the plugin WP Reset and try the demo import again.
    If this doesn’t help then please register for support by following the steps above, and open a new thread and include admin login and ftp access in the Private Content area so we can try a manual import. But we can only offer technical support for registered users.

    Best regards,
    Mike

    April 27, 2020 at 8:51 am #1207451
    Lekhon19

    I talked to the web host. They say these settings are all right

    April 27, 2020 at 8:59 am #1207452
    Lekhon19

    If it is not possible to import my demo then refund my money

    April 27, 2020 at 12:35 pm #1207489
    Mike

    Hi,
    Sorry, we can’t control your webhost environment, but we can help, we will just need an admin login and FTP access to try a manual import to overcome your webhost’s issues.

    Best regards,
    Mike

    April 27, 2020 at 1:01 pm #1207494
    Lekhon19
    This reply has been marked as private.
    April 28, 2020 at 12:21 pm #1207761
    Mike

    Hi,
    Thank you, the import is complete, please clear your browser cache and check.

    Best regards,
    Mike

    April 28, 2020 at 3:55 pm #1207818
    Mehadi Hasan Lekhon
    Guest

    Thank you so much ♥

    April 28, 2020 at 4:45 pm #1207848
    Lekhon19

    Now Token not working

    It shows :

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    April 29, 2020 at 11:03 am #1208104
    Mike

    Hi,
    It looks like you didn’t set the token with the correct permissions, see the screenshot, and please see our documentation.

    Best regards,
    Mike

    April 30, 2020 at 10:41 am #1208471
    Lekhon19

    Thanks

    May 1, 2020 at 12:08 pm #1208811
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 15 posts - 1 through 15 (of 15 total)
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