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Hi.
We added a custom social icon in Enfold and it worked great. The website traffic lead to us having to upgrade our hosting and we switched providers to do that. The new host eventually came back to us saying our resources were over extended. Part of the plan that was developed was to use Largefs to host our images on an amazon aws s3 bucket. We think when this change took place, the image for the custom social icon that we had been enjoying disappeared on the site. We have tried extensively to figure out how to reconnect this but can not find the solution. There is a chance that using Largefs had nothing to do with the icon disappearing.
Currently, there is a blank space where the icon used to show up. The link is still there and works and when you hover over the space. It says “listen”. The icon was a tunein radio icon.
Can you advise how the code works for the social icon? I.E. what are the pieces of the code that link together to make it work? I see style.css and functions.php in the child theme have code concerning the custom icon, but I dont see how they link to the file itself.
Thanks,
Jeannie
WIZS Radioit’s uploaded to the child theme under imports… but i think when you go to ftp you wont see it bc our images and i guess uploads too are in our amazon aws s3 bucket
when i browse the bucket i see it there
in uploads>avia_fonts>tune_in
Hi wizs,
The login credentials you gave doesn’t work, please check.
Also, can you point us where the missing icon is located? (I’m assuming it’s in the homepage) maybe a screenshot would be helpful for us to atleast inspect that part of the page.Best regards,
NikkoHi wizs,
Thanks for giving us admin access, I have checked the tune_in icon and it didn’t appeared in the Icon element.
I just re-uploaded the icon font and it showed now on the Icon element.Best regards,
Nikko
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