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Hi,
i have to modify wordpress site that uses enfoldChild theme with an older version (3.x.x) for my customer.
Unfortunately the previous web designer is missing and we cannot update with a new version because we have lost purchasing credentials in Themeforest.
Plus, the Avia template Builder don’t work, but i found in your forum support the probably solution.
Is it possible for you to recover our credentials giving only the domain site? In the private content section i give you our wp credentials.
If you can’t recover these informations i can purchase the theme with newer version.
In this case it is possible to update our site theme doing a new installation ?I hope that what i’m writing is clear for you.
Thanks a lot
Hey Michelangelo Di Venere,
Users are registered using the purchase code and so we do not know the domain name of the website. The easiest is to purchase a new license. This way you’ll have the new purchase code, will be able to register at the forum and will get support. Also, you’ll be able to download a fresh version of the theme and update it to the latest via FTP.
Before you try to overwrite the theme, please make sure to have a full backup ready and after the update, update php to php7.
If you need further assistance please let us know.
Best regards,
VictoriaHi,
i’ve purchase a new license and after i create a profile in your site ,but how can i open a support?
If i go on the support page i can’t see any command or button that let me open a new topic.
Can you help me?Thanks a lot
Michelangelo
Hi,
Thanks for contacting us!
You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and then start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)
Regards,
Yigit
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