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  • #1205581

    Note: In order to get this resolved quickly, I have submitted all the necessary access info as private content.

    I have built my website and everything works well including the ALB.
    When I create another user account (I tried both Editor and Author), the new user can only see the ALB elements but not actual the content on the page – the section below the elements is completely blank.
    I have replaced the theme files from scratch.
    Updated everything (plugins, etc.).
    Disabled all the plugins.
    Created an additional test account as an editor.
    It does not work.
    The only account which can see everything correctly when trying to edit the pages using the ALB is the Admin.
    I have submitted screen prints as private content.
    You are welcome to change anything you like. I really need this problem resolved in order for others to edit the pages using the ALB.
    Please use both logins provided so that you can see the difference between accessing the account as an Admin vs an Editor.
    :-)

    #1205840

    Hey studiovene,

    Please share the login link too.

    Best regards,
    Victoria

    #1205851

    Dear Victoria
    Please see private info.
    :-)

    • This reply was modified 4 years, 7 months ago by studiovene.
    #1205885

    Hi studiovene,

    Thank you.

    Best regards,
    Victoria

    #1205895

    Dear Victoria
    I have tried disabling all the plugins already and the issue persisted. I have also replaced the theme files from scratch. Updated everything (plugins, etc.). That is why I have given you complete access.
    :-)

    #1206312

    Hi studiovene,

    Best regards,
    Victoria

    #1206381

    Hi V
    Plse see my private message.
    :-)

    #1206612

    Hi studiovene,

    I will ask my colleagues to have a look.

    Best regards,
    Victoria

    #1206817

    Hey,

    Could you please post FTP logins here privately as well? We are not able to reproduce the issue on our local installations.

    Regards,
    Yigit

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