Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 18, 2020 at 3:56 pm #1204966
    Jables

    Dear Kriesi-Team,

    Thank you for your great Theme. It’s always fun to work with it.

    Unfortunately, one the websites I manage doesn’t work right after updating from Version 4.3.2 to Version 4.7.4.

    For example, Testimonials aren’t shown and Toggles do not open.

    Do you have an idea what’s wrong?

    Thank you!

    April 18, 2020 at 7:54 pm #1205104
    Victoria

    Hey Jables,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 18, 2020 at 9:34 pm #1205122
    Jables

    Sure!
    THANK YOU!

    April 20, 2020 at 3:30 am #1205367
    Mike

    Hi,
    Thanks for the login, it looks like you have a damaged file, please see the path in the Private Content area and re-upload that file again. Then clear any server cache and your browser cache a couple of times to see if it solved the issues.
    When you updated was it via FTP? Did you delete the old theme directory first and then create a new one or did you overwrite the directory with the new files?

    Best regards,
    Mike

    April 21, 2020 at 2:10 pm #1205793
    Jables

    Awesome. It worked.

    I deleted the “enfold” folder and uploaded the theme again.
    Then I deleted the broken file and uploaded it from another source.
    Cache was also cleared.

    Yes, in first place, I updated the theme via FTP by overwriting the folder.

    THANK YOU so much for your help!

    April 21, 2020 at 4:52 pm #1205875
    Victoria

    Hi Jables,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.