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Hi there,
My enfold theme version was kind of old (4.0.7) and I guessed that was the reason lead to the broken shopping cart. I upgraded to the latest version but the problem wasn’t solved.
On mobile device, when I add an item to the shopping cart, it shows “successfully added xxx to the cart”. However, when I clicked “check the cart”, it showed that the shopping cart is empty. The products are not actually successfully added.
The other problem on mobile device is that when the burger menu is opened, all the texts are in blue and there’s no background (background is supposed to be white with grey texts). How did that happen?
Best,
HanyinHey hanyin83,
Thank you for the inquiry.
Did you enable the Performance > File Compression settings? Please try to disable it temporarily and purge every kind of cache, then try to check the page again. Disabling the compression should help regenerate the scripts and stylesheets.
Best regards,
IsmaelHi Ismael,
Thanks for the response. However, I tried what you mentioned and it didn’t work.
Both problems remain. What else can I do?Best,
Hi,
Thank you for the update.
The scripts and stylesheets are still compressed when we checked the site again today. Please disable the compression temporarily and go to the plugins panel, then disable the cache and minifications plugins. Can we access the site?
Best regards,
IsmaelHi,
Sorry for the delay. We disabled the Performance > File Compression settings temporarily to refresh the the scripts and stylesheets. The add to cart button is working properly now. Please don’t forget to remove the browser prior to checking the page.
Best regards,
IsmaelHi Ismael,
I tried on my phone via Safari and Chrome. The same problem remains. The attachment is the link of the video clip on the problem. Please help me out!
Best,
Hi,
Did you remove the browser cache prior? Please try it again on incognito mode. Make sure to do a hard refresh before the test.
Best regards,
IsmaelHi Ismael,
I did try it on incognito mode and I tried on three different browsers (Chrome, Safari, Firefox). The situation remains the same on both PC and mobile.
Please help me out!! It’s a shopping website and it has been malfunctioning for two weeks…
Hi,
Sorry about that. Looks like it only works when you’re logged in — the cart hash or cookies are not being saved properly when you’re not. Unfortunately, we are not yet sure why. According to the Woocommerce status page, the server contains an older version of PHP, so an upgrade to a higher version might help. Please try to upgrade PHP from v7.0.28 to v7.2 or later versions.
7.0.28-0ubuntu0.16.04.1-PHP 7.2 or above is recommended for better performance and securityBest regards,
Ismael
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