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  • #1200392

    Hi Team,
    Loading images of 1920 X 1280 and some at 1920 X 1255 – selecting 1500 X 630 in Easy Slider but they are changing height of slider and bumping content below.

    Why is this not working out of the box like it should?

    Won’t crop to 1500 X 430 px either

    A little help please
    Thanks

    #1200676

    Hey scottgroves73,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1201107
    This reply has been marked as private.
    #1202039

    Hi scottgroves73,

    Thanks for giving us admin access.
    I have added the image but I have to re-upload it.
    I think the problem is the image you mentioned was uploaded before Enfold theme was activated and it did not produce an image with that size.

    Best regards,
    Nikko

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