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Hi, I’m Julio, I’m the current Communnity Manager of a company that adquired a template of you.
I know that this type of question should be asked through the forum, but this is a particular case, because I started working for this company a short time ago and because I need to update this WordPress theme, it is asking me for the user with whom it was purchased and its password, however neither my boss nor anyone in the company remembers that user or the password, because this work I do it an ex-worker of this.The site which owns the template is: https://escuelagourmet.com.ar/
I have access to wordpress admin panel and i have ways to check it but I need to solve this problem, because my boss is making me responsible for getting a solution to this problem
First of all thank you very much and I hope your help as soon as possible pleaseHey,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cannot get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
Yigit
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